QuestionShark in Beta
Ted @ Crowdstack
Crowdstack
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Crowdstack Discussion❤️💯Hey everyone- We've made a couple of changes to the way that our customer support system works. 1. All customer support tickets are now always private. That means that only the person that created the ticket and our support staff can see each ticket. This way, no one ever has to worry about private details about their sites being made visible to the world. 2. Because those customer support tickets are always private now, we disabled the "suggestions" option in the Customer Support area.
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Blog Post CommentNone! We get one of those horrible 10 minute meetings around a white board every morning at 10.30 There is a stupid name for them but I forget what it is. Pace setter or Lean I think) Gahhh performance indicators, targets, "The 3 C's" (don't ask) H & E considerations. Issues. and AOB. all while standing looking at a board with so many figures on they lose their purpose. Predicted hours of work / actual hours worked. Priorities.... All spouted off parrot fashion. You walk away back to...
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Blog Post CommentI suspect you may not like to hear this from what you explain Rosemary. And you know I'm a supporter of LiveCloud. You see... there is actually a need for a 'support' function in the way it may not be seen by many in the way you explain. Someone who will just say... don't worry... Someone who can interpret concerns expressed here and express them on behalf of members who can't do so. It's like pastoral care. There are people who can respond appropriately to questions they are asked as...
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Blog Post CommentI actually think that's a completely valid point Xochi! Very often highly technical folks have a hard time explaining things in a simple way, and non-technical folks can't really express the hard-core information you need. It's an art not a science, for certain. I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. And if you ever feel like...
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Blog Post CommentReference: I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. Now I like that way of looking at it! Yes, tag-teaming... or brainstorming a problem! And thanks for your offers of help... Goodness knows I'm testing them at the moment!
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Blog Post CommentI am very excited about these improvements. Great job Hoop.la
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Blog Post CommentGreat job guys. Really good stuff. Thanks for all the improvements.
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Blog Post CommentBandwidth is surely very cheep these days and I am reluctant to pay a premium OR lose my SEO. Could you please tell me what my monthly charge will now be without it? Thank you.