We've made a couple of changes to the way that our customer support system works.
1. All customer support tickets are now always private. That means that only the person that created the ticket and our support staff can see each ticket. This way, no one ever has to worry about private details about their sites being made visible to the world.
2. Because those customer support tickets are always private now, we disabled the "suggestions" option in the Customer Support area. Instead, we've created a new public Suggestions forum (in the "Discussion" area) so that we can all see ideas that people have for improving the application. And you can still react/vote for those ideas. We've already catalogued all previous ideas (in our internal tracking system), so we are starting fresh here.