Tagged With "suggestions" | Hey Stack! -- The Official Crowdstack Community

Tagged With "suggestions"

Our Support Doesn't Bite!

Rosemary O'Neill1/29/1012:46 AM
Crowdstack Discussion

Some Customer Support Processing Changes

Ted @ Crowdstack12/16/202:09 PM0 replies

❤️💯

Hey everyone- We've made a couple of changes to the way that our customer support system works. 1. All customer support tickets are now always private. That means that only the person that created the ticket and our support staff can see each ticket. This way, no one ever has to worry about private details about their sites being made visible to the world. 2. Because those customer support tickets are always private now, we disabled the "suggestions" option in the Customer Support area.
Blog Post Comment

Re: Our Support Doesn't Bite!

Harold1/29/108:30 AM

How will pricing compare to Kayako?
Blog Post Comment

Re: Our Support Doesn't Bite!

James The Jovial Jester1/29/1012:39 PM

I like what I see but fail to comprehend why dogfood is needed.. Do Sharks like dogfood?
Blog Post Comment

Re: Our Support Doesn't Bite!

Rosemary O'Neill1/29/104:31 PM

We're still working on pricing details...more info to come on that. James, sharks will eat ANYTHING, right?
Blog Post Comment

Re: Our Support Doesn't Bite!

Steven1/29/105:44 PM

"We're going to need a bigger boat." I'm glad to see QuestionShark nearing completion.

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