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I'm so happy to announce that we are now using our own "new dogfood" for online support!  It's called QuestionShark, and it's all about community-powered support.  It has amazing controls for customer inquiries as well as on the back end, for bug squashing and formal support tickets.

For those who have known us for a long time (howdy), you'll be familiar with the name QuestionShark...we've had an internal support system with that name for several years.  It's always been our dream to refine it into a more polished, external support system...and this week we made the leap.

QuestionShark allows customers and others to ask technical questions, submit bug reports, make suggestions, offer a compliment, or point out a potential issue.  One of the cool features is that other participants can "vote up" feature suggestions they like, or earn reputation titles if they're helpful to others in the community.

There are also a ton of behind-the-scenes features for admin, like "whispers" for staff, the ability to turn a bug into an actionable task, and to take a support inquiry private in case passwords or other secure information needs to be exchanged.

Check out our own QuestionShark site at:

If you like it, you can sign up to be notified when it's released into the wild :


I'd love to hear your thoughts here in the comments, or connect with me on Twitter.

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