Hi there! I like to check in on old posts and conversations from the archived Infopop/Eve support community over at http://archive.socialstrata.com/eve from time to time. However, I noticed the site is either closed or disabled now. Any chance to see it back up? I sure hope it's just a misconfiguration and that it's not lost forever!
Hey everyone- We've made a couple of changes to the way that our customer support system works. 1. All customer support tickets are now always private. That means that only the person that created the ticket and our support staff can see each ticket. This way, no one ever has to worry about private details about their sites being made visible to the world. 2. Because those customer support tickets are always private now, we disabled the "suggestions" option in the Customer Support area.
I suspect you may not like to hear this from what you explain Rosemary. And you know I'm a supporter of LiveCloud. You see... there is actually a need for a 'support' function in the way it may not be seen by many in the way you explain. Someone who will just say... don't worry... Someone who can interpret concerns expressed here and express them on behalf of members who can't do so. It's like pastoral care. There are people who can respond appropriately to questions they are asked as...
I actually think that's a completely valid point Xochi! Very often highly technical folks have a hard time explaining things in a simple way, and non-technical folks can't really express the hard-core information you need. It's an art not a science, for certain. I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. And if you ever feel like...
Reference: I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. Now I like that way of looking at it! Yes, tag-teaming... or brainstorming a problem! And thanks for your offers of help... Goodness knows I'm testing them at the moment!
All of our plans include unlimited bandwidth, so that is a non issue. I'm not sure what cost you are referring to, since nothing I described in this blog requires a cost of any kind. Both new features are free. For further questions about your particular account, please post to our support site: http://socialstrata,com/support Thanks and have a great weekend!
I could have sworn I was told that I have to pay a charge for excess visitors or bandwidth of some kind? It was going to appear on my bill but you said you would hold off the charges until the new feature was released and then give me the choice of the extra charges or limit the BOTS. This is really confusing. Can you confirm then that my site will have no additional charges if I DONT limit the bots on my site?
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