QuestionShark in Beta
Ted @ Crowdstack
Crowdstack
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Crowdstack Discussion❤️💯Hey everyone- We've made a couple of changes to the way that our customer support system works. 1. All customer support tickets are now always private. That means that only the person that created the ticket and our support staff can see each ticket. This way, no one ever has to worry about private details about their sites being made visible to the world. 2. Because those customer support tickets are always private now, we disabled the "suggestions" option in the Customer Support area.
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Blog Post CommentI suspect you may not like to hear this from what you explain Rosemary. And you know I'm a supporter of LiveCloud. You see... there is actually a need for a 'support' function in the way it may not be seen by many in the way you explain. Someone who will just say... don't worry... Someone who can interpret concerns expressed here and express them on behalf of members who can't do so. It's like pastoral care. There are people who can respond appropriately to questions they are asked as...
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Blog Post CommentI actually think that's a completely valid point Xochi! Very often highly technical folks have a hard time explaining things in a simple way, and non-technical folks can't really express the hard-core information you need. It's an art not a science, for certain. I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. And if you ever feel like...
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Blog Post CommentReference: I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. Now I like that way of looking at it! Yes, tag-teaming... or brainstorming a problem! And thanks for your offers of help... Goodness knows I'm testing them at the moment!
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Blog Post CommentI am very excited about these improvements. Great job Hoop.la
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Blog Post CommentGreat job guys. Really good stuff. Thanks for all the improvements.
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Blog Post CommentBandwidth is surely very cheep these days and I am reluctant to pay a premium OR lose my SEO. Could you please tell me what my monthly charge will now be without it? Thank you.
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Blog Post CommentAll of our plans include unlimited bandwidth, so that is a non issue. I'm not sure what cost you are referring to, since nothing I described in this blog requires a cost of any kind. Both new features are free. For further questions about your particular account, please post to our support site: http://socialstrata,com/support Thanks and have a great weekend!
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Blog Post CommentI could have sworn I was told that I have to pay a charge for excess visitors or bandwidth of some kind? It was going to appear on my bill but you said you would hold off the charges until the new feature was released and then give me the choice of the extra charges or limit the BOTS. This is really confusing. Can you confirm then that my site will have no additional charges if I DONT limit the bots on my site?
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Blog Post Comment"If your billable page views are getting close to your plan limit, this option may come in handy." - THERE! So what are billable page views if its not linked to bandwidth?
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Blog Post CommentHi Richard- Your plan has a billable page view limit (not a bandwidth limit). And if you exceed your billable page views, you will incur charges. Thus, if you are close to exceeding your account's limit, then you may want to consider using the throttling option. For questions about your specific account, please post to our support area.
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Blog Post CommentSimple yet handy feature. Thanks!
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Blog Post CommentGreat stuff. One question: In the Activity Point formula, there's a reference to points earned for the author having a post on a support topic "marked as best answer." Can one enable this "best answer" feature in their own community forums? If so, how? I can't seem to locate this option on Hoop.la. Thanks.
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Blog Post CommentHey Julia, Your site should not be seeing that activity event. It should go away in a future release. Sorry for any confusion that may have caused you.
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Blog Post CommentJust to clarify what Jonmark said... the "mark as best answer" action is a feature in QuestionShark, our customer support product/module. Thus, sites that do not have QuestionShark enabled will never have that option available.
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Blog Post CommentHello , I am excited about the news. Would like to be a tester. I have sub communities. would this feature remain? Very good news and thanks for sharing.
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Blog Post CommentHi Margarita- You'll be on our beta/upgrade server when it is available... and we'll notify you when that happens, of course. We will still be supporting groups (which is what I think you were referring to). Not planning to drop any features.
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Blog Post CommentHi Ted, do you have an update on the estimated launch for beta testing? I vaguely recall an August projection, so I thought I'd check.