For a long time now, our corporate site has been running on an instance of Hoop.la and that site was completely separate from our support site, which was running our custom help desk software (which we called "QuestionShark").  However, we have been working on porting that help desk software over so it can be both a standalone product AND available as an add-on for Hoop.la sites.

Today, we took a giant step closer to that reality by migrating our old support content into our corporate Hoop.la site, which includes a beta version of QuestionShark.  Now we have one consolidated corporate site!  (If you happened to be registered on both of those sites, we combined your account into one.)

Thus, when you visit our new support site, you'll be getting a sneak preview of QuestionShark. We still have more features to add before we officially make it available, however.  Needless to say, we are very excited about consolidating into one community and even more excited to be that much closer to finalizing QuestionShark itself.

I'll be talking much more about the features and benefits of QuestionShark when we get closer to launch of the product. 

For those of your accustomed to our old support site, note that you can now:

-- Post a general conversation topic.. perfect for when you don't have an issue or question and just want to talk to others about one of our services.

-- View topics by product/service

-- Like individual replies/comments

-- Follow specific services or even particulat topic types within a service

Here's a screenshot of a sample topic in QuestionShark: