QuestionShark in Beta
Ted @ Crowdstack
Crowdstack
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QuestionUnansweredI am creating a recipe to automatically close any open support topic (Questionshark) after a certain period of time with no activity. I see where to do that, and have selected my variables. I don't see an option to suppress the status change notification, however, as I would see when manually closing a topic. Is the default that the member WILL get a notification if a topic is auto-closed per the recipe? If so, is it possible that a future update could include that message suppression as...
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QuestionAnsweredI would like to suggest the ability for admins to create an auto-response for items posted within QuestionShark. For example, we would like to be able to acknowledge that the question/issue/suggestion was in fact submitted (we get a lot of "did that post? how about now? how about now?") and giving them a general timeline of when to expect a response. This would also be helpful when we will be out for holiday etc. Thanks! -
QuestionAnsweredOur community is made up exclusively of our firm's paying clients. Each month when I run billing, there are a few payment failures; I have a Forum post with instructions on how to address those. I am looking for an easier way to direct that to just those few members whose payments failed each month. I know how to select members from a permission circle and send them a message via the Notify Member function, but when dealing with only a handful out of hundreds (and that handful changes each...
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Blog Post CommentRosemary, Any chance you guys could borrow a Nextel camera phone and do a swarm test of the moblogging bug that James and I are experiencing?
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Blog Post CommentI almost feel as if I have been put out of a job! How strange?? In the end though it's us users that give you the stick
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Blog Post CommentYeah Harold I 2nd 3rd and 4th that!! (I have a multiple personality) Arghhhh!! I got.. This cannot be happening!! The system is not responding, so your request could not be completed at this time. Please try again later. <button class="x-btn-text" id="ext-gen370">OK</button> <button class="x-btn-text" id="ext-gen378"></button> <button class="x-btn-text" id="ext-gen386"></button> <button class="x-btn-text" id="ext-gen394"></button>
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Blog Post CommentI loved those testing sessions. Glad to see they are still going strong.
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Blog Post CommentI suspect you may not like to hear this from what you explain Rosemary. And you know I'm a supporter of LiveCloud. You see... there is actually a need for a 'support' function in the way it may not be seen by many in the way you explain. Someone who will just say... don't worry... Someone who can interpret concerns expressed here and express them on behalf of members who can't do so. It's like pastoral care. There are people who can respond appropriately to questions they are asked as...
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Blog Post CommentI actually think that's a completely valid point Xochi! Very often highly technical folks have a hard time explaining things in a simple way, and non-technical folks can't really express the hard-core information you need. It's an art not a science, for certain. I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. And if you ever feel like...
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Blog Post CommentReference: I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. Now I like that way of looking at it! Yes, tag-teaming... or brainstorming a problem! And thanks for your offers of help... Goodness knows I'm testing them at the moment!
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Blog Post CommentI am very excited about these improvements. Great job Hoop.la
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Blog Post CommentGreat job guys. Really good stuff. Thanks for all the improvements.
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Blog Post CommentBandwidth is surely very cheep these days and I am reluctant to pay a premium OR lose my SEO. Could you please tell me what my monthly charge will now be without it? Thank you.
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Blog Post CommentAll of our plans include unlimited bandwidth, so that is a non issue. I'm not sure what cost you are referring to, since nothing I described in this blog requires a cost of any kind. Both new features are free. For further questions about your particular account, please post to our support site: http://socialstrata,com/support Thanks and have a great weekend!
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Blog Post CommentI could have sworn I was told that I have to pay a charge for excess visitors or bandwidth of some kind? It was going to appear on my bill but you said you would hold off the charges until the new feature was released and then give me the choice of the extra charges or limit the BOTS. This is really confusing. Can you confirm then that my site will have no additional charges if I DONT limit the bots on my site?