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Tagged With "QuestionShark"

Tagged With "QuestionShark"

  • Blog Post Comment
    Hello , I am excited about the news. Would like to be a tester. I have sub communities. would this feature remain? Very good news and thanks for sharing.
  • Blog Post Comment
    Hi Margarita- You'll be on our beta/upgrade server when it is available... and we'll notify you when that happens, of course. We will still be supporting groups (which is what I think you were referring to). Not planning to drop any features.
  • Blog Post Comment
    ❤️
    As I told in the "What would you like us to do next"? survey last month, a webspace manager is just what I was looking for. Amazing to see it implemented so quickly!
  • Blog Post Comment
    Recommendation Engine. Do I have to pay extra for this? It looks useful but surely based on the monthly fee this would be a normal integration as part of the development of the site? Could you let me know?
  • Blog Post Comment
    Hi Ted, do you have an update on the estimated launch for beta testing? I vaguely recall an August projection, so I thought I'd check.
  • Blog Post Comment
    Hi Lynda- I'll be posting a new blog post with an update sometime next week.
  • Blog Post Comment
    Re: Creating Content is Simpler I am really hoping that you all include in this update a way to move a post to add it as a reply to an existing post. With this "simpler" way of posting, I'm forecasting our users will probably post in the wrong spot. (We've got a lot of possible forums and topics and posts.) -- Carol
  • Blog Post Comment
    Excellent! Any projected time frame for roll out? We want to be beta testers!! Lynda
  • Blog Post Comment
    Hi Lynda- Your site will be set up on our upgrade/beta server around the end of August, assuming current projections hold up. While on that server, you will be able to create new theme(s) and change other settings so you can see what your site looks like on the new codebase. Then, once that "upgrade/beta" period ends, we will start the process of upgrading all live sites to the new codebase (and we will bring over all new themes/settings you set on that beta/upgrade server over automatically...
  • Blog Post Comment
    Re: Responsive Project Update I feel your pain Ted. I'm facing the reworking of 3 sites to be responsive. All I can say is this better not be a fad like previous "new methods" from the past that came and went. LOL That said, it does make sense to be as versatile as possible. Our audience is no longer PC/Mac, it is mobile and beyond. We simply cannot be without a connection to whatever it is we simply must have access to. Anyone remember Mosaic, the good old days. Only one browser.. lol
  • Blog Post Comment
    Agree with you JC - we are now 65% mobile, and climbing every month. The responsive design website we just completed in March has seen a terrific improvement in pages per user, minutes on site and a much lower bounce rate. Right now those metrics are a combination of our responsive website plus our hoop.la community. So those metrics should improve even more once our community is responsive. And yes, I remember Mosaic. And dial up. Neither are pleasant memories.
  • Blog Post Comment
    Originally Posted by Lynda: And yes, I remember Mosaic. And dial up. Neither are pleasant memories. Dial up, is not a pleasant memory. But one browser.. ONE!.. lol Then Netscape, then it which shall not be named (IE). Chrome, Safari, and on and on.. and don't get me started on Android. It's like computing started all over again. A reverse big bang. LOL
  • Blog Post Comment
    Nice hearing from you, JC! I'm confident in the future of responsive design, though of course techniques and best practices will change over time. But the overall approach is unquestionably solid. From a browser standpoint, the best recent news is that Microsoft's next browser will be evergreen . The biggest handicap to web design has always been having to continue to support IE's archaic versions.
  • Blog Post Comment
    Originally Posted by Ted O'Neill: Nice hearing from you, JC! I'm confident in the future of responsive design, though of course techniques and best practices will change over time. But the overall approach is unquestionably solid. From a browser standpoint, the best recent news is that Microsoft's next browser will be evergreen . The biggest handicap to web design has always been having to continue to support IE's archaic versions. Hi! Yes, the changes must come, but I do not have to like...
  • Blog Post Comment
    Will our existing non-responsive header & footer HTML & images be copied over so I can at least adapt those on the day it's moved?
  • Blog Post Comment
    Ted, as a follow up to this question about headers and footers - is this something we can ask for a quote on to have your team make our header and footer responsive for us? I just remember the code conflicts we had to deal with when we tried to do our own code.
  • Blog Post Comment
    Great stuff. One question: In the Activity Point formula, there's a reference to points earned for the author having a post on a support topic "marked as best answer." Can one enable this "best answer" feature in their own community forums? If so, how? I can't seem to locate this option on Hoop.la. Thanks.
  • Blog Post Comment
    Hey Julia, Your site should not be seeing that activity event. It should go away in a future release. Sorry for any confusion that may have caused you.
  • Blog Post Comment
    Just to clarify what Jonmark said... the "mark as best answer" action is a feature in QuestionShark, our customer support product/module. Thus, sites that do not have QuestionShark enabled will never have that option available.
  • Blog Post Comment
    Wow the page views is a wonderful addition, thank you so much. Is this tallying ONLY those who click and read at the website and NOT those who read it via email?
  • Blog Post Comment
    The page views will increment when a user views a topic/blog/clip via the website (standard or mobile). We do not track page views for users viewing the a post via email notification.
  • Blog Post Comment
    Like the release, wish the name was better. How about: "Lies, damned lies, and statistics" (What are 3 kinds of lies) Or "Richard's Wet Dream" Or...
  • QuestionAnswered
    I would like to suggest the ability for admins to create an auto-response for items posted within QuestionShark. For example, we would like to be able to acknowledge that the question/issue/suggestion was in fact submitted (we get a lot of "did that post? how about now? how about now?") and giving them a general timeline of when to expect a response. This would also be helpful when we will be out for holiday etc. Thanks!
  • SuggestionUnder Consideration
    I would love to have the ability to create a bank of phrases for each service/product within QuestionShark as well as in each Forum category. The automatic suggestions pick up on key words, but not always together in phrases. For example, right now is the time of year when all of our clients have a regulatory filing deadline; we have support (QS) threads with each of them as we review their filing drafts. The system might suggest "YE2018," "amendment" and "ADV" but it would be really helpful...
  • QuestionUnanswered
    I am creating a recipe to automatically close any open support topic (Questionshark) after a certain period of time with no activity. I see where to do that, and have selected my variables. I don't see an option to suppress the status change notification, however, as I would see when manually closing a topic. Is the default that the member WILL get a notification if a topic is auto-closed per the recipe? If so, is it possible that a future update could include that message suppression as...
  • QuestionAnswered
    Our community is made up exclusively of our firm's paying clients. Each month when I run billing, there are a few payment failures; I have a Forum post with instructions on how to address those. I am looking for an easier way to direct that to just those few members whose payments failed each month. I know how to select members from a permission circle and send them a message via the Notify Member function, but when dealing with only a handful out of hundreds (and that handful changes each...
  • SuggestionUnder Consideration
    It would be helpful to be able to control: whether I get copied on Support Reps' conversations with members (right now I see everything, and that is a lot of extra email volume I would like to eliminate); and control who sees the overdue response pings. For example, I don't need to see my husband's and vice versa, but I would want to see if an employee is falling behind on their queue. Thanks!
  • Blog Post Comment
    I suspect you may not like to hear this from what you explain Rosemary. And you know I'm a supporter of LiveCloud. You see... there is actually a need for a 'support' function in the way it may not be seen by many in the way you explain. Someone who will just say... don't worry... Someone who can interpret concerns expressed here and express them on behalf of members who can't do so. It's like pastoral care. There are people who can respond appropriately to questions they are asked as...
  • Blog Post Comment
    I actually think that's a completely valid point Xochi! Very often highly technical folks have a hard time explaining things in a simple way, and non-technical folks can't really express the hard-core information you need. It's an art not a science, for certain. I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. And if you ever feel like...
  • Blog Post Comment
    Reference: I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. Now I like that way of looking at it! Yes, tag-teaming... or brainstorming a problem! And thanks for your offers of help... Goodness knows I'm testing them at the moment!
  • Blog Post Comment
    Rosemary, Any chance you guys could borrow a Nextel camera phone and do a swarm test of the moblogging bug that James and I are experiencing?
  • Blog Post Comment
    I almost feel as if I have been put out of a job! How strange?? In the end though it's us users that give you the stick
  • Blog Post Comment
    Yeah Harold I 2nd 3rd and 4th that!! (I have a multiple personality) Arghhhh!! I got.. This cannot be happening!! The system is not responding, so your request could not be completed at this time. Please try again later. <button class="x-btn-text" id="ext-gen370">OK</button> <button class="x-btn-text" id="ext-gen378"></button> <button class="x-btn-text" id="ext-gen386"></button> <button class="x-btn-text" id="ext-gen394"></button>
  • Blog Post Comment
    Bandwidth is surely very cheep these days and I am reluctant to pay a premium OR lose my SEO. Could you please tell me what my monthly charge will now be without it? Thank you.
  • Blog Post Comment
    All of our plans include unlimited bandwidth, so that is a non issue. I'm not sure what cost you are referring to, since nothing I described in this blog requires a cost of any kind. Both new features are free. For further questions about your particular account, please post to our support site: http://socialstrata,com/support Thanks and have a great weekend!
  • Blog Post Comment
    I could have sworn I was told that I have to pay a charge for excess visitors or bandwidth of some kind? It was going to appear on my bill but you said you would hold off the charges until the new feature was released and then give me the choice of the extra charges or limit the BOTS. This is really confusing. Can you confirm then that my site will have no additional charges if I DONT limit the bots on my site?
  • Blog Post Comment
    "If your billable page views are getting close to your plan limit, this option may come in handy." - THERE! So what are billable page views if its not linked to bandwidth?
  • Blog Post Comment
    Hi Richard- Your plan has a billable page view limit (not a bandwidth limit). And if you exceed your billable page views, you will incur charges. Thus, if you are close to exceeding your account's limit, then you may want to consider using the throttling option. For questions about your specific account, please post to our support area.
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