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Tagged With "support desk"

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Tagged With "support desk"

  • Blog Post Comment
    Re: The Bad Robot Release
    Ted @ Crowdstack
    Hi Richard- Your plan has a billable page view limit (not a bandwidth limit). And if you exceed your billable page views, you will incur charges. Thus, if you are close to exceeding your account's limit, then you may want to consider using the throttling option. For questions about your specific account, please post to our support area.
  • Blog Post Comment
    Re: The Advanced Reporting Release
    Julia M Usher
    Great stuff. One question: In the Activity Point formula, there's a reference to points earned for the author having a post on a support topic "marked as best answer." Can one enable this "best answer" feature in their own community forums? If so, how? I can't seem to locate this option on Hoop.la. Thanks.
  • Blog Post Comment
    Re: The Advanced Reporting Release
    Jonmark @ Crowdstack
    Hey Julia, Your site should not be seeing that activity event. It should go away in a future release. Sorry for any confusion that may have caused you.
  • Blog Post Comment
    Re: The Advanced Reporting Release
    Ted @ Crowdstack
    Just to clarify what Jonmark said... the "mark as best answer" action is a feature in QuestionShark, our customer support product/module. Thus, sites that do not have QuestionShark enabled will never have that option available.
  • Blog Post Comment
    Re: Responsive Project Update
    margarita
    Hello , I am excited about the news. Would like to be a tester. I have sub communities. would this feature remain? Very good news and thanks for sharing.
  • Blog Post Comment
    Re: Responsive Project Update
    Ted @ Crowdstack
    Hi Margarita- You'll be on our beta/upgrade server when it is available... and we'll notify you when that happens, of course. We will still be supporting groups (which is what I think you were referring to). Not planning to drop any features.
  • Blog Post Comment
    Re: Responsive Project Update
    Lynda
    Hi Ted, do you have an update on the estimated launch for beta testing? I vaguely recall an August projection, so I thought I'd check.
  • Blog Post Comment
    Re: Responsive Project Update
    Ted @ Crowdstack
    Hi Lynda- I'll be posting a new blog post with an update sometime next week.
  • Blog Post Comment
    Re: Responsive Project Update
    CreativeCarol
    Re: Creating Content is Simpler I am really hoping that you all include in this update a way to move a post to add it as a reply to an existing post. With this "simpler" way of posting, I'm forecasting our users will probably post in the wrong spot. (We've got a lot of possible forums and topics and posts.) -- Carol
  • Blog Post Comment
    Re: Hoop.la 2.0 Goes Beta!
    Augie
    As long as our members can preview posts, moderators can ban members by IP (loved that feature in Eve) and we can remove Likes from the Activity Stream then we're good!
  • Blog Post Comment
    Re: Hoop.la 2.0 Goes Beta!
    Bradley Blinn
    lot of major updates. very impressive. look forward to accessing the beta site and making an aggressive push to launch my Hoop.la site. I think forum owners are going to see a SIGNIFICANT increase in engagement across their site with the mobile friendly responsive design. That is HUGE! I suspect large community sites using UBB Forum will see an amazing increase in overall utilization. I look forward to being more engaged with Social Strata. This is a high quality update for sure. Congrats.
  • Blog Post Comment
    Re: Hoop.la 2.0 Goes Beta!
    jpmfan
    ❤️
    Looking forward to improved ease of use in the Admin section, and a richer platform with enhanced gui's. Congratulations!
  • Blog Post Comment
    Re: Hoop.la 2.0 Goes Beta!
    Gamres
    Has the chat been fixed so that it displays the latest chats first?
  • Blog Post Comment
    Re: Hoop.la 2.0 Goes Beta!
    Ted @ Crowdstack
    I'm not sure I understand your question, Gamres. There are no known issues with the ordering of chat posts. I'd suggest submitting a support ticket if you are having an issue, so that we can properly assist you.
  • Blog Post Comment
    Re: Hoop.la 2.0 Deployment Dates
    Ted @ Crowdstack
    Margarita- you have a separate support topic for that over here: https://hey.crowdstack.com/support/topic/beta-si...
  • Blog Post Comment
    Re: Hoop.la 2.0 Deployment Dates
    helela
    So where is my site at, there is a copy of my site someplace?? I hope I am understanding this correctly.
  • Blog Post Comment
    Re: Hoop.la 2.0 Goes Beta!
    Ted @ Crowdstack
    Hi Helela- Yes, the the home page is now 2 columns, though you can create a 3-column custom page to replace it if you like. See the tip here: https://hey.crowdstack.com/support/topic/make-a-...
  • Blog Post Comment
    Re: Hoop.la 2.0 Deployment Dates
    Ted @ Crowdstack
    Hi Helela- You would have been sent an email about your beta site well over a month ago, so you may want to check your email (perhaps check you email spam folder, as well). If you cannot find it, then please submit a support ticket for assistance: https://hey.crowdstack.com/support/post-topic Thanks!
  • Blog Post Comment
    Re: Hoop.la 2.0 Goes Beta!
    Augie
    Ted, do we report feedback about the beta site here or in a separate post? Thanks.
  • Blog Post Comment
    Re: Hoop.la 2.0 Goes Beta!
    Ted @ Crowdstack
    Augie- Questions, comments, issues, suggestions about 2.0 should be posted here: https://hey.crowdstack.com/support
  • Blog Post Comment
    Re: Hoop.la 2.0 Deployment Dates
    Richards Guitars
    Apologies. I may be confused but expected my new site to be showing today. Could you confirm when it crosses over?
  • Blog Post Comment
    Re: Hoop.la 2.0 Deployment Dates
    Ted @ Crowdstack
    Hi Richard- We emailed everyone about the time frame for each site. Yours will be upgraded today, sometime between 11 AM - 9 PM Eastern Time US. And there will be some downtime for your site when the upgrade happens. Please refer to the email we sent you a couple of weeks ago for specific details for your site. Or, if you have specific questions, please post to our support area here: https://hey.crowdstack.com/support Thanks!
  • Blog Post Comment
    Re: The Advanced Reporting Release
    Chris822
    Wow the page views is a wonderful addition, thank you so much. Is this tallying ONLY those who click and read at the website and NOT those who read it via email?
  • Blog Post Comment
    Re: The Advanced Reporting Release
    Jonmark @ Crowdstack
    The page views will increment when a user views a topic/blog/clip via the website (standard or mobile). We do not track page views for users viewing the a post via email notification.
  • Blog Post Comment
    Re: The Advanced Reporting Release
    neil
    Like the release, wish the name was better. How about: "Lies, damned lies, and statistics" (What are 3 kinds of lies) Or "Richard's Wet Dream" Or...
  • Blog Post Comment
    Re: The Web Space Release
    Slaz
    ❤️
    As I told in the "What would you like us to do next"? survey last month, a webspace manager is just what I was looking for. Amazing to see it implemented so quickly!
  • Blog Post Comment
    Re: New Feature: Recommendation Engine
    Richards Guitars
    Recommendation Engine. Do I have to pay extra for this? It looks useful but surely based on the monthly fee this would be a normal integration as part of the development of the site? Could you let me know?
  • Blog Post Comment
    Re: Our Support Doesn't Bite!
    James The Jovial Jester
    I like what I see but fail to comprehend why dogfood is needed.. Do Sharks like dogfood?
  • Blog Post Comment
    Re: Our Support Doesn't Bite!
    Rosemary O'Neill
    We're still working on pricing details...more info to come on that. James, sharks will eat ANYTHING, right?
  • Blog Post Comment
    Re: Our Support Doesn't Bite!
    Steven
    "We're going to need a bigger boat." I'm glad to see QuestionShark nearing completion.
  • Blog Post Comment
    Re: (Study) Self-service options help the bottom line
    neil
    We have a support forum for our users. Unfortunately, some of the very people who need support seem to resist posting, or are confused by important things like remembering to "follow" their topic to get notification of responses. We also use graphic how-to's -knowing many don't read carefully. Our #1 support request is to "unsubscribe" or cancel memberships. We really wish Hoopla would allow users to unsubscribe/cancel themselves. Automation of that process would be more support-friendly.
  • Blog Post Comment
    Re: The Cha-Ching Release
    Augie
    Any update on getting a preview feature for posting topics/replies?
  • Blog Post Comment
    Re: The Cha-Ching Release
    Ted @ Crowdstack
    Hi Augie- We will let you know via the existing support ticket for that request when "post preview" is implemented: https://hey.crowdstack.com/s...ewing-before-posting Thanks!
  • Blog Post Comment
    Re: The Cha-Ching Release
    Member 2,926
    Thank you for contacting Corbis. We have received your email and will reply within our normal business hours - Monday through Friday from 9AM ET to 8PM ET. You can expect a 2 hour turnaround time for sales related questions. For immediate service please call us at 800-260-0444. Your Corbis Sales Team looks forward to working with you!
  • Blog Post Comment
    Re: The Cha-Ching Release
    Rich Melvin
    Great news, Ted. As I said in another thread, you guys constantly amaze me!
  • Blog Post Comment
    Re: The Cha-Ching Release
    Slaz
    Nice changes! One question: If you don't have groups or portfolios enabled, and added the Community Logo, is it possible to go back to using no logo at all (like on this site)?
  • Blog Post Comment
    Re: The Cha-Ching Release
    Ted @ Crowdstack
    Slaz- Yes, definitely. The logo is only required currently if you have groups or portfolios enabled.
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