10 action items from The State of Online Branded Communities
Rosemary O'Neill
Community Management
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Tips❤️Just as you can use Font Awesome font icons for premium member badges, you can also use them for any permission circle badges, or activity level badges (instead of titles). For purposes of this tip, we will be creating a badge for Activity Level Titles, which can be set via Recipes. First, select the font icon you want from the FontAwesome list of icons, here . Note that while the Solid and Brands icons are free to use, Regular, Light, and Duotone require that you purchase a Pro license.
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TipsCrowdstack uses a responsive grid to make sure that interfaces can automatically adapt to different screen and device sizes. We use Foundation's responsive system . Most of the time, you do not even have to worry about that. But there are a few areas where you really need to be cognizant of the overall page structure and responsive and those include your header, footer, and top banners that are displayed at the top of the page. Each of those items is full-width by default and so they will...
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Blog Post CommentI hope it works -- I think it is a great way to treat employees. I don't think our bunch is ready for it. Too many little squabbles and turf wars going on. How do you handle abuse? At some point, if it is abused, some kind of action has to occur. I know that you have exceptional employees and don't anticipate any problems, but do you have a plan for what to do if someone does abuse it? Thanks, Donna
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Blog Post CommentI actually think that's a completely valid point Xochi! Very often highly technical folks have a hard time explaining things in a simple way, and non-technical folks can't really express the hard-core information you need. It's an art not a science, for certain. I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. And if you ever feel like...
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Blog Post CommentHi Pearl, The custom HTML field is where you put the contents of your custom page. This field is required, as there's no point to having a custom page without any content on it You don't need to worry about putting any custom CSS or theme settings in that box. Does that help? Brian
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Blog Post CommentGreat stuff. One question: In the Activity Point formula, there's a reference to points earned for the author having a post on a support topic "marked as best answer." Can one enable this "best answer" feature in their own community forums? If so, how? I can't seem to locate this option on Hoop.la. Thanks.
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Topic Reply❤️Awesome. And let me be the first to request that this be a "point and click option" in the Control Panel, ....when you come up for air.
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Blog Post Comment❤️🔥Thanks Rosemary for the tips. I especially like the Survey idea. Once upon a time, we used them to actually "survey" members about issues/ideas, but now I see that it's also a good idea to provide a point of easy-engagement. Update: We just posted a single survey question and got over a hundred engagements in the first two days One thing we've tried to do is assign "monitoring and response" duties to various members of our admin/moderator group so that every post gets responded to. These...