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Tagged With "Recipes"

Tagged With "Recipes"

  • QuestionAnswered
    I would like to generate a Recipe using the "Comment / Reply Posted" trigger which would only look at posts in one of our forums and then take action. Is this possible, or do all recipes act site-wide?
  • QuestionUnanswered
    I am creating a recipe to automatically close any open support topic (Questionshark) after a certain period of time with no activity. I see where to do that, and have selected my variables. I don't see an option to suppress the status change notification, however, as I would see when manually closing a topic. Is the default that the member WILL get a notification if a topic is auto-closed per the recipe? If so, is it possible that a future update could include that message suppression as...
  • QuestionUnanswered
    Hi, I've got one forum in which I want to automatically close topics that have been inactive for 14 days. I don't want to apply that for the whole group, just for that one forum. How would you do that? I don't see a way to specify or restrict a recipe to a group. Thank you, ST
  • QuestionUnanswered
    Hi! Is it possible to direct a member (or non-member) to a survey based on their activity in the community? Possible triggers: 5 page views 10 clicks second visit to the site (doesn't have to be a member) Motives We hope that people are finding answers to questions but if they do, and don't post a comment, we have no way to know. We're also looking for ways to measure community satisfaction. If you can think of other ways to know more, I'm all ears. Thank, ST
  • QuestionUnanswered
    Hi, I'm trying to send an email to new members who have not posted any content since they registered. As I try to create this, I can set some conditions but not all. Especially important is the ability to limit scope members of the "Test for Recipes" permission circle. Trigger no posts since registering Conditions: Joined since October 26, 2016 Members of Permission Circle: Test for Recipes Action: Hi %DISPLAY_NAME% It’s been over %DAYS_INACTIVE% days since you joined the Bose Pro Portable...
  • IssueResolved
    Hi, I've created a "First Post" recipe, but in our community all first posts are moderated. You don't get unmoderated until you hit a relatively low points threshold, but you have to get there first. I had hoped that the "First Post" trigger would be applied when a member's first post get published, (released from moderation). That seems not to be the case. Is there another way to do this? Thanks, ST
  • QuestionAnswered
    ❤️
    Hi, since the retroactive lapsed member recipe was mis-sent (it seems to nearly everyone on my site), I would really love a way to verify that my new recipes are being properly sent. I also had a few members make first posts recently, but I have no idea if their congratulatory messages were sent. It's not practical (and looks ridiculous) for me to query individual members to make sure they received messages they should have received, so I am wondering if there is a way for me/super admins to...
  • Support Ticket Reply
    Hi ST, You want the Post Registration Action recipe trigger. That trigger happens X days after a member has registered (where X is configurable). You could set that to 30 if you wanted to email members 30 days after registration. Note that this is slightly different than the approach you described, which is based off a specific date. You can then add conditions for the member's post count (0) and permission circle. This way, it will only apply to members in that permission circle with no...
  • Support Ticket Reply
    Hi Brian, I could not find a Post Registration Action recipe trigger. Here are the triggers that I see. So I set the trigger to last visit 10 days ago - just to set an arbitrary trigger. I did find a condition for registration date. But could not add "You can then add conditions for the member's post count (0)". I'd prefer to do that instead of testing for last visit. The action for this recipe is to send an email. As it turns out - this recipe does not actually do anything. Do you see why...
  • Support Ticket Reply
    Hi ST, You don't want the Member Inactive trigger, as that trigger will also require the user will not have visited the site in X days. A user could easily keep visiting the site, but not post. That's an extra condition you don't want, and it has limitations in terms of the conditions, as you found out. You do need to use the Post Registration Action trigger I mentioned. That trigger is not available within group recipes, which is why you are not seeing it. You will need to create the recipe...
  • Support Ticket Reply
    Good evening ST, If you look at the top right of the action box for sending the email there should be a "Message Variables" link. If you hover over that you will see what is available given the context of your recipe. Cheers, Jonmark
  • Support Ticket Reply
    Hi, Mary! I went to test this out on my own test site, and lookie what I stumbled over: If you go to Recipes, and look at the templates on the left, choose " Close Content That Has Been Inactive For A Certain Period Of Time ". There at the bottom, under Action(s) To Take, you'll see that magic box. Lori
  • Blog Post Comment
    Hey Ted, looking forward to playing with recipes. Do you know if the release would have inadvertently impacted our permissions groups. We have one group who lost the ability to edit member posts in the forum they were assigned to. I had to go back and give them the Moderate Content permission. Thanks.
  • Blog Post Comment
    Hi Augie, The Recipes release shouldn't have impacted your forum permissions in any way. Is it possible that another administrator made the permission change? Regards, Brian
  • Blog Post Comment
    Hi Brian, the only recent change that was made to this permission circle was that some members were removed. No permissions were edited though. Today we received comments from existing members that none of them could edit posts which was one of the granted permissions. When I investigated I noticed that only the admins had the moderate content permission. Weird.
  • Blog Post Comment
    Strange. The upgrade wouldn't have impacted that. If you are able to identify any specific scenario where things may be going awry, it would be great if you could put in a support topic with more details. Thanks!
  • Blog Post Comment
    No worries, we only have a couple custom permission circles and it only took a minute to restore content moderation to this group. On the other hand, I just created my first recipe! We get a lot of spam so new members are placed into a moderated permission circle and have be cleared by a moderator which adds them to a different permission circle. The recipe I created automates this (at least in theory b/c I'm not sure how to find/use a recipe).
  • Blog Post Comment
    Great! Yeah, your use case is definitely a good example of the power of Recipes Once your recipe is set up with the rules you want, you can just sit back and watch it work. As the recipe is triggered (e.g. as users register or post), it will work automatically behind the scenes, performing the tasks you assigned it to do... Have a great weekend!
  • Blog Post Comment
    CRAP, if that's the case then I don't think I set this up right b/c the trigger would add every new member to an un-moderated permission group. Here's what it looks like:
  • Blog Post Comment
    It would depend on what trigger you use for that recipe. If you'd like further assistance or have further questions, can you please create a new support topic , and we'd be happy to assist you further. It's a bit more difficult to tailor the support to you in the blog's comments section. Thanks!
  • Blog Post Comment
    Thanks Brian, will do. Really interested in the possibilities of recipes. The company I work for has a home-grown forum system that isn't doing well so I took them on a tour of the Hoop.la site I manage and they were very impressed. IMO it would be better to migrate to a Hoop.la community than continue down the path of the DIY approach. I'll submit a support topic to discuss the trigger for the scenario we've been talking about.
  • Blog Post Comment
    Sounds great, Augie! Let us know if you'd like us to demo Hoop.la for your company, too. We'd be happy to set up a customized demo site and have someone from our sales team reach out. Or you can just have them contact us directly: http://www.hoop.la/contact-any.php
  • Blog Post Comment
    Wow, Ted this is great. I cannot wait to try some of these features. Very nice addition to hoop.la. Eric Dye Lance Owners of Americawww.lanceowners.com
  • Blog Post Comment
    Thanks Eric! We're excited about this one. Also just FYI...Bradley Blinn has started a cool topic in the support forums to share your favorite new recipes . I can't wait to see what everyones' collective imaginations dream up.
  • Blog Post Comment
    "Message Variables" isn't a clickable link in my browser (Chrome for Windows). Do you have a web page that lists/explains all the variables and codes?
  • Blog Post Comment
    Hi DebAsWas, "Message Variables" actually isn't a link; it's a hover element, so you just need to hover your mouse over it to see the Message Variables that apply. That hover dropdown is the only place we are displaying Message Variables currently. Here's an example screenshot of what it looks like: Note that the variables that will apply vary depending on the Recipe trigger that you're using, so you'll always want to check to make sure the variables you're using are applicable. Hope that...
  • Blog Post Comment
    Aha! Guess who uses a Microsoft Surface Pro and taps everything with her fingers (and therefore has no hover experience). Pls remember that hover states don't exist for people on mobile or touch! Thanks.
  • Blog Post Comment
    Hi Deb, Normally those hover events will still work on mobile/touch devices by a tap; we'll look into that issue and get it fixed Thanks, Brian
  • Blog Post Comment
    Sorry and you're welcome that I'm always some weird edge case.
  • Support Ticket Reply
    Hello Julie, Any recipe that allows you to send a notification to the member/author you should also have another action to send a notification to administrators. I would recommend that you setup a action to email the members of permission circle that you are a member of. That will allow you to know that notifications were sent for that recipe, and the notification to a permission circle would not have been sent without the notification that is sent as well. If you want to test the recipe you...
  • Blog Post Comment
    Hi Deb, FYI, that issue with the Message Recipes dropdown not working on your Surface Pro should be fixed now Enjoy!
  • Blog Post Comment
    Great idea, Ted! We occasionally have spammers register and then try to promote products that have nothing to do with our site. The posts get reported by other members and we zap 'em, but by using this recipe the posts would never be seen by anyone in the first place. Nice.
  • Blog Post Comment
    Is there a recipe for what we deal with? I have posting from email on. Our forum email gets heaps of spam. Hoop.la treats each spam email like a new member trying to register. The post is in the moderation queue so at least nobody sees the spam. But I wish that we could allow "posting via email" but auto decline any registration that appears to come from a first email. Any recipe for that? That would save me daily time in manually declining obvious spammers. Thanks.
  • Blog Post Comment
    Hi Deb- Your scenario is not supported in that we would need to have a condition that checks to see if the content is submitted by email. I think that is a great idea, though, so we will consider adding that for a future release. Once we support that, you can just create a 'moderate content' recipe and set a condition for content posted by email. You may want to post this as an idea in our support site , if you want to be notified when that is added a feature.
  • Support Ticket Reply
    Hi ST If you drill down in the conditions for the inactive content recipe you can limit the action to Topics and then a specific forum or forums with >> Add Forum Condition
  • Support Ticket Reply
    Hello ST, Could you give more details about what you are trying to do as part of the first post recipe? When a post goes into moderation the only action from a recipe that will be triggered is the "Moderate Content" action. Once its approved the recipes will be processed again, this time all actions except for the "Moderate Content" action will be processed. So as long as you have your first post recipe setup properly, it should moderate the content, and then any other actions associated...
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