10 action items from The State of Online Branded Communities
Rosemary O'Neill
Community Management
-
Tips❤️Hello, Crowdstack people! We migrated our community from Facebook at the end of last year and have been looking for creative ways to bring more of our Facebook following to our shiny new Hoop.la space. We came up with an interesting option! We implemented a chatbot for Facebook Messenger that allows us to automate correspondence with our fan base and offer them options based on keyword inputs. It's a great way to steer our Facebook audience into specific areas of the community based on their...
-
Crowdstack DiscussionContent Stream blocks seem designed to feature "recent/new" content, correct? I don't see it mentioned in the knowledge base. What can you tell me about them? When setting up a Content Stream Content Block. what is the difference between "general" and "personalized" ? And... is there a way to make an older post appear in the content stream? (i.e. to bring attention to it?)
-
Crowdstack DiscussionIn our next major update (likely to be released sometime next week), we'll be removing support for the "activity stream" as both a destination page and widget. We're making this change because the Activity Stream is one of the most underused features in the platform, yet it happens to be one of the most complicated ones to maintain, since nearly every action ties into it in some way. In our research of active Crowdstacks, many had disabled the feature entirely. We are still supporting the...
-
Topic ReplyGood evening, The REM value is derived from the "Base Font Size" setting defined within your theme: CP -> Design -> Standard Themes If you edit your theme you will see the setting in the "Fonts" section. Consider a REM value a multiplier of that value. So if you have a "Base Font Size" of 16px, and you want to target a element to use a 12px font size you would set the REM value to 0.75rem. That is 16px * 0.75 = 12px. I think I can sense what you are thinking: "But Jonmark, why wouldn't...
-
Blog Post Comment❤️Great post Rosemarie...very timely! Ivan Schwartz Confernet Pty Ltd
-
Blog Post CommentAnother good practice is to 'test' your Knowledge Base with actual people, such as employees or friends at home. Basically, you'd want them to play the role of a customer in need of support having a common problem. Then make them use the site to see if they can find the answer, all while you watch what they're clicking on and looking at. Google does this all the time to improve their web UI's, but they have some nifty glasses that actually register the eye movement of the attendees.
-
Blog Post Comment❤️That's a fantastic bit of advice Slaz, thank you!