[TEMPLATE] How to Create Online Community Guidelines
Rosemary O'Neill
Community Management
âĪïļðŊð
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SuggestionsIn my automated messages, I often greet members by their username (in the email salutation), but your system automatically links their user name to their member profile and thus gives their name the default link color, which is a different color than the rest of the email text. This makes the email look more like a form letter than I would like (as if I just filled in a blank with their name). Of course, this is precisely what happens, but I would like their names not to look so obviously...
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SuggestionsðWe were alerted by one of our admin users that when an email notification from our crowdstack was forwarded from one user to another, the links open up to the forwarder's account without a login prompt. I am unable to pinpoint why this would occur. Can anyone help troubleshoot with me? Thank you!
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Crowdstack DiscussionHello, I read your article on the new digest. Does this mean that people will only receive an email digest and not individual emails for new posts/ replies, if I switch to the new version?
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Blog Post CommentHi Helela- You would have been sent an email about your beta site well over a month ago, so you may want to check your email (perhaps check you email spam folder, as well). If you cannot find it, then please submit a support ticket for assistance: https://hey.crowdstack.com/support/post-topic Thanks!
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Blog Post CommentHi Richard- We emailed everyone about the time frame for each site. Yours will be upgraded today, sometime between 11 AM - 9 PM Eastern Time US. And there will be some downtime for your site when the upgrade happens. Please refer to the email we sent you a couple of weeks ago for specific details for your site. Or, if you have specific questions, please post to our support area here: https://hey.crowdstack.com/support Thanks!
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Blog Post CommentWow the page views is a wonderful addition, thank you so much. Is this tallying ONLY those who click and read at the website and NOT those who read it via email?
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Blog Post CommentThe page views will increment when a user views a topic/blog/clip via the website (standard or mobile). We do not track page views for users viewing the a post via email notification.
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Blog Post CommentHi Brad, On the Survey Settings page, you can set the default permissions for newly created surveys (for who can complete the survey and view the survey results). You do not set the actual Create Survey permission there, however. To control who can Create Surveys, you need to go into the Permissions section of your control panel. Select the Permission Circle that you want to be able to create surveys and then click the Permissions tab. For example, for All Members, that URL is:...
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Blog Post CommentThanks for this. I am trying to incorporate this into my community. I find I am missing a lot of the content that my members are adding. I have all of my email notifications on and I follow a large number of my members, yet I don't see when they comment or post until I happen upon it in my other engagement. Is there a way to make this easier? And, what do you recommend as a way to aggregate the content being added for the purpose of sending a weekly update/email "Weekly Roundup" kind of message?
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Blog Post CommentHi Chrissanne, For your notifications, you might want to double check that your "comments/replies" notifications are turned on, in addition to the primary content ones. To gather up your latest content for a weekly update, the easiest way would be to go to your control panel, under Manage Content, and do a search by date. Make sure that you tick the box that says "include comments/replies." That will give you a list that you can work with. Then for the email, you can incorporate quotes with...
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Topic ReplyI and others on our forum started getting these emails. We reported this and were subsequently informed that this was a bug and that it had been dealt with, What I found was that many of the boxes on the notifications page here had been ticked on automatically which is why we started getting the emails.. As a quick fix, go to the notifcations page and untick the email boxes on the follows page and rhe settings page: https://hey.crowdstack.com/member-cp/follows That should stop all emails. If...
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Topic ReplyððThank you guys, all really good information. I will have to digest it! I have the basic structure of the site laid out. It is geared toward fostering exchange and encouraging interaction between members with each subgroup (with the exception of "medical conditions in the field") having it's own introduction and event forum, and a separate discussion forum. There are also chat rooms set up for each subgroup, including each medical condition listed in the "medical conditions in the field." I...
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Topic ReplyHi Chris- The main difference is that members cannot subscribe based on content type (in the new "digest" mode). Members can still choose to be notified instantly about all new posts, or about new comments/replies to posts they are following. Here's hwo the notification settings look when you switch to this mode:
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Blog Post CommentâĪïļAny member can go to their profile and click "notifications." First they'll see the delivery mechanisms (email or on-site alert), and then they can click the tab for Primary Notifications to see all of the options for following content and activities on the site. They can just check (or uncheck) those boxes to control what they're following. Each member also can set their default following behavior...in their profile, under Personal Settings, there's a section for "Default Notification...
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Topic ReplyðHi, Caitlin: Do both of users involved share a computer? If so, what may be happening is that the forwarder is logged in on your community site on the computer in question, and when the forwardee sits down and clicks the email, it'll open in the forwarder's account automatically. If this is not what happened (e.g. there is no sharing of machines), please email us at [email protected] or [email protected] so that we can discuss the specific details in a private support ticket.
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Blog Post CommentThis is an automatic response, please do not reply, no-one is monitoring this. Sound familiar... It started with a kiss Email ..
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Topic ReplyHi James- It looks like you disabled instant email notifications as a delivery method on your account. Go to your notification settings and under Instant Notification Delivery Methods, check the box for "Email"... currently you are only set to receive on-site alerts. Hope this helps!
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Blog Post CommentThank you for contacting Corbis. We have received your email and will reply within our normal business hours - Monday through Friday from 9AM ET to 8PM ET. You can expect a 2 hour turnaround time for sales related questions. For immediate service please call us at 800-260-0444. Your Corbis Sales Team looks forward to working with you!
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Blog Post CommentYes Jayme, thanks! I'll email you so we can schedule a catch-up session!
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Blog Post CommentHi Gail, for the beta sites, only the SuperAdmin account is recognized, so you need to login with that account (you can have the SuperAdmin set up a fresh password when you're done). If you need more help with this, please email [email protected] and we can troubleshoot with you.
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Blog Post CommentThanks for your comments, James. I don't disagree that Facebook has potential to serve a purpose for keeping in touch. My experience has been that while it has that potential, it doesn't typically play out in practice. I typically have used email/IM for those types of "light" contact, instead. I think that Hoop.la has a lot of the tools that are needed to enable networking and community in an effective way. If you haven't already, I'd recommend you check it out (you can set up a free site to...
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Blog Post CommentThat was a generous offer in my email Rosemary, of "one of the coolest, most challenging jobs on earth".(In the email that was sent to everyone who has a watch on Social Strata I would guess). Not sure I can fit in the post of 'community manager' in as I am a full time grandparent these days and looking after my kids is far and away more preferable than a similar job on the UK Big Brother forum.......... Good luck though
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Blog Post CommentThanks JC, we'll look into that bug... Little did I know that the way I chose to start this blog entry would confuse so many people! Sorry about that... We're also dealing with a possible notification glitch that sent email notices to a much larger group than it should have. If you received the email notice of this post and didn't want it, we apologize!
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Blog Post CommentThis gave me a lot to think about - thanks Rosemary! My problem is that I am looking for something specific.... farmers and gardeners that are from Vermont. But, figuring that any exposure is good exposure, I created a Squidoo lense that's a near copy of a blog post I made as well as created a new board on Pinterest (I love Pinterest anyway so this comes easy). I like to troll the VT Craigslist for new members (Farm and Garden section) and have also posted to the online bulletin board of...
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Blog Post CommentYay! Welcome! And if you have any suggestions, please feel free to shoot me an email!
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Blog Post CommentYou do all that before feeding those kiddies? And you cook! If I am honest It is the Small business feel that attracts me to LiveCloud. Some of the Faceless options out there just turn me off. So from my point of view your "recipe" is very tasty. I would love to know how you manage your Email in box...
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Blog Post CommentLOL, but breakfast is usually something "instant." It makes everything so much more fun when we get to know our customers and they become friends. Makes me want to get up at 6am When are you coming back to visit us in the States again? I use my email inbox as a "to do" list. First run through and delete all of the spam (even with filtering, there's a lot). Then respond to the quick items, then go top to bottom for the longer responses. Then read the blogs, deleting the ones I don't need to...
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Blog Post CommentNo, I wasn't blocked. I just noticed that in the past if I signed up as a new member under my IP address on my hoop.la site using a different email address as a test member, I could not send a dialog to that test member & I attributed that to having the same IP since I was also the Admin because the system shows the registration IP & the last IP used to login. If the system however is not wired to see that as a conflict, then something else was blocking my ability to receive a dialog...
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Blog Post CommentHey Danny! I just thought I'd pipe in on this as I got the email notification that you'd responded. The video is before I had set up premium memberships and more focuses on things that I had learned about bringing new members to the site in only a couple of months and keeping them engaged. I've since set it up and do have maybe 5 paying members currently (at the standard annual rate) but I really operate the site for the love of sharing my interests with others and learning from one another...
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Blog Post CommentIs there a recipe for what we deal with? I have posting from email on. Our forum email gets heaps of spam. Hoop.la treats each spam email like a new member trying to register. The post is in the moderation queue so at least nobody sees the spam. But I wish that we could allow "posting via email" but auto decline any registration that appears to come from a first email. Any recipe for that? That would save me daily time in manually declining obvious spammers. Thanks.
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Blog Post CommentHi Deb- Your scenario is not supported in that we would need to have a condition that checks to see if the content is submitted by email. I think that is a great idea, though, so we will consider adding that for a future release. Once we support that, you can just create a 'moderate content' recipe and set a condition for content posted by email. You may want to post this as an idea in our support site , if you want to be notified when that is added a feature.
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Blog Post CommentâĪïļI sure wish you would send emails to all the admins of your various Hoopla sites when you do a new release! I have had complaints all day about our members not getting email alerts like they used to. I was not aware that anything had changed! We need to know when these releases are published via another method than just a blog post here. I am now following this Blog, which may help. But a specific email alert about things like this would be VERY helpful.
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Blog Post CommentHi @Rich Melvin , I would recommend (as it sounds like you've done) that you subscribe to all new blog posts on this site if you'd like to keep abreast of new releases. We don't send out separate emails to site administrators currently to avoid duplication since many customers already follow the blog. To confirm you set it up properly: you can set that up on your Primary Notifications settings here: just enable Instant Notification for New Blog Posts . As far as the specific issue your...
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