Troll Control: 5 Things Not to Say
Rosemary O'Neill
Community Management
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Crowdstack DiscussionHi, i am the Admin for forums.elationlighting.com and I checked that forum today and i see there were 5 new posts and 4 of which i never got any email notification about them being created. In short, i am not seeing any new posts via email, i am subscribed to ALL forum sections and i have not gotten any emails to either of my accounts on that forum. some of my co-workers have received the new posts emails, but i have not. I checked my spam folder several times a day, not in there either.
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Blog Post CommentMorgan- It will be a paid option because we will be tightly integrating it with Hoop.la's existing content moderation system, including options to send spam-detected posts to the Hoop.la moderation queue, delete automatically, and delete and ban users automatically. We will also have a "restore" queue for deleted spam.
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Blog Post CommentOkay got it - so it's Akismet spam control on crack. Thanks for the explanation!
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Blog Post CommentNice! This kind of spam prevention is an excellent addition, Ted.
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Blog Post CommentHi Helela- You would have been sent an email about your beta site well over a month ago, so you may want to check your email (perhaps check you email spam folder, as well). If you cannot find it, then please submit a support ticket for assistance: https://hey.crowdstack.com/support/post-topic Thanks!
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Blog Post CommentLOL, but breakfast is usually something "instant." It makes everything so much more fun when we get to know our customers and they become friends. Makes me want to get up at 6am When are you coming back to visit us in the States again? I use my email inbox as a "to do" list. First run through and delete all of the spam (even with filtering, there's a lot). Then respond to the quick items, then go top to bottom for the longer responses. Then read the blogs, deleting the ones I don't need to...
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Blog Post CommentNo worries, we only have a couple custom permission circles and it only took a minute to restore content moderation to this group. On the other hand, I just created my first recipe! We get a lot of spam so new members are placed into a moderated permission circle and have be cleared by a moderator which adds them to a different permission circle. The recipe I created automates this (at least in theory b/c I'm not sure how to find/use a recipe).
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Blog Post CommentBut I wasn't kidding. We discovered that by filtering the word "Nike" we send into moderation about 95% of all spam at our site.
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Blog Post CommentThanks Brian, can you be more specific. I can only find search, mod rules, mod queue and spam under Manage Content. Thanks
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Blog Post CommentIs there a recipe for what we deal with? I have posting from email on. Our forum email gets heaps of spam. Hoop.la treats each spam email like a new member trying to register. The post is in the moderation queue so at least nobody sees the spam. But I wish that we could allow "posting via email" but auto decline any registration that appears to come from a first email. Any recipe for that? That would save me daily time in manually declining obvious spammers. Thanks.
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Blog Post CommentHi @Brian Lenz thanks for getting back to me so quickly. The issue I'm talking about is the consent provision. From what I understand, GDPR is the oppposite of CAN-SPAM - meaning people need to give a specific opt in (unless the use qualifies as legitimate use) rather than opt out. Right now on the registration form there's no specific way people can opt in to receive communications, is there?
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Blog Post Comment@Lynda , I don't see GDPR as being related to CAN-SPAM. GDPR deals with privacy and processing of personal data. Part of that is the consent provision you mentioned, but that's about consent to collection of personal data, not specifically related to communications/email. With the GDPR updates to Hoop.la, you will have the ability to put a description (optionally) on any profile field so that you can give clear purpose as to why each field is being collected. You're right that there is no...
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Blog Post Comment@Brian Lenz Actually GDPR is the exact opposite of CAN-SPAM; it's not related at all! We've been following CAN-spam using what you describe below as our guidepost but I've sat in on sessions with attorneys who are saying we need to get explicit opt-in from people in order to email them with GDPR if we are collecting their data. Our CRM has offered an automatic feature to comply with this requirement, that is why I am asking. And it's due to the consent provision of GDPR. I can DM you the...
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Topic Reply👍Currently the volunteers will send private messages to folks to remind them/gather conversation ideas. In an ideal world, we could have one private message group thread for these updates (so not to spam the full community). We want to be able to continue to add people and let them drop out of the private chat if they want, similar to FB messenger group chats. Currently, we can't add more people after a group message has been started.