Hi,

Did you convince someone in your organization to have a community using the words engagement or participation?

We have a community where people ask questions, and we hope they get answers.

It's not easy to tell if someone with a question visits us, finds the answer, and goes back to their lives - without a trace.  They may not leave evidence of having been engaged by the content or feel it necessary to participate.

How would you measure value in a community like this?

Thanks for your thoughts?

ST

Community Manager
Bose

Portable PA Community on Crowdstack

 

 

I believe that the level of engagement could be measured by quality vs quantity. For instance, if someone posts a quality and constructive question that receives feedback and/or leads to repetitive conversion.

This would indicate that the creator most likely has taken time, thought carefully,and clearly has made an impression on others. 

I would use this similar formula to measure performance. 

M

Hi, Mother-of-Many.

Thanks for your thoughtful reply.

Mother-Of-Many posted:

I believe that the level of engagement could be measured by quality vs quantity. For instance, if someone posts a quality and constructive question that receives feedback and/or leads to repetitive conversion.

I agree.  In some organizations, decisions are driven by metrics (quantity). It takes a different kind of insight to discern quality.  I would like to see Crowdstack give us tools to do sentiment analysis. As a start, I'd like to know how I can use the Community Rank to measure engagement. I'll start a new discussion to explore that question.

 

This would indicate that the creator most likely has taken time, thought carefully,and clearly has made an impression on others.

We modified the Posting Tips section in our community.

CrowdStack link to Posting Tips

Click the picture above to see where that link goes.

And within that article, we have a link to Questions That Get Answers.

Sometimes it's clear that a member has read the article, and it's equally clear when they haven't (challenging the notion "There's no such thing as a stupid question".)

I would use this similar formula to measure performance. 

Coming back to this, assuming we all have to report to someone, how do you turn  "creator most likely has taken time, thought carefully, and clearly has made an impression on others" into a formula to analyze and quantify quality?

ST

PS

Forgive me for mentioning it. Your screen name reminds me of a story that ends in "Father-of-Some".

 

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