Did you convince someone in your organization to have a community using the words engagement or participation?
We have a community where people ask questions, and we hope they get answers.
It's not easy to tell if someone with a question visits us, finds the answer, and goes back to their lives - without a trace. They may not leave evidence of having been engaged by the content or feel it necessary to participate.
How would you measure value in a community like this?
Thanks for your thoughts?