Hi, Did you convince someone in your organization to have a community using the words engagement or participation? We have a community where people ask questions, and we hope they get answers. It's not easy to tell if someone with a question visits us, finds the answer, and goes back to their lives - without a trace. They may not leave evidence of having been engaged by the content or feel it necessary to participate. How would you measure value in a community like this? Thanks for your...

I believe that the level of engagement could be measured by quality vs quantity. For instance, if someone posts a quality and constructive question that receives feedback and/or leads to repetitive conversion. This would indicate that the creator most likely has taken time, thought carefully,and clearly has made an impression on others. I would use this similar formula to measure performance.

Hi, Mother-of-Many. Thanks for your thoughtful reply. I agree. In some organizations, decisions are driven by metrics (quantity). It takes a different kind of insight to discern quality. I would like to see Crowdstack give us tools to do sentiment analysis . As a start, I'd like to know how I can use the Community Rank to measure engagement. I'll start a new discussion to explore that question. We modified the Posting Tips section in our community. Click the picture above to see where that...