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Tagged With "Chat"

Tagged With "Chat"

  • QuestionAnswered
    The members of our chat rooms have been reporting numerous issues with Adobe Flash Player, which is a very new issue. Have their been any reports of problems with Adobe? Are there any suggestions I can provide our members outside of updating Adobe? 
  • QuestionUnanswered
    ❤️
    I love the option to have dialogues on Hoop.la, but might I suggest an option for this to be online "chat" rather than just bouncing hoop.la emails about? Again, a function in facebook which would add to internal community stickiness. A real person to...
  • QuestionUnanswered
    When holding a chat event, what are some tips for getting the conversation started and knowing when/how to end it? (We have an hour scheduled, but I'm not sure we will need that entire time.)
  • QuestionUnanswered
    We have held 2 live chat events with very mediocre (dare I say, poor?) participation.  Even when we request RSVPs and send reminders, we still only have 5 people (in addition to staff) who show up.  Any tips to improve chat event...
  • QuestionAnswered
    I'd like to set up a chat room on my community.  How do I do that?
  • IssueResolved
    Our chat room is not accessible, and has not been since about PM EST on 3/9/10.  http://forum.homefrontonline.com/eve/chat
  • QuestionAnswered
    A few questions on the chat room.What is celebrity status in a chat room and how do you set that feature up?Currently our members all show up with a green head - the moderators show up with an orange head. Is there any way to change the colors or...
  • IssueResolved
    Our chat room doesn't seem to have sounds when someone posts a message (or even enters the room).  Is there a setting in the Control Panel I need to activate?  I see that you can mute sounds in the room, but there are no sounds. Room:...
  • IssueResolved
    The chat archive widget on the chat page seems to be grouping chats incorrectly. For example - October 2016 shows 0, when there are 5 (although only three are for past events?). December 2015 shows 51 - August 2015 shows 17, etc.
  • QuestionAnswered
    Why is it that even we remove the blog option from a group menu, members can still make blog posts? They end up appearing in the activity stream but nowhere else on the site. This is also the case for chat events. Is there anything we can do about this? Thanks, Emma
  • IssueUnresolved
    Hello, We've noticed recently that the Hoop.la chat events are not always automatically refreshing the pending queue on Mozilla Firefox and sometimes the Approve button or Delete button won't work until we manually refresh the page. This is a minor issue, but it causes annoyance as some messages don't appear in the chat queue until we remember to refresh the page and that causes delayed responses. This also sometimes occurs in Google Chrome, but not frequently enough to concern us. Is this...
  • Blog Post Comment
    Great article, Rosemary! I'd just add this: to 1. - No matter HOW you define success, your community must be visible in order to be successful. I've seen too many people hide their communities so that it takes a trail of breadcrumbs and a jungle machete to find it. to 2. - Completely agree that these are questions that are best answered before you start. We've seen a number of communities try to set up "premium features" on formerly-free features.
  • Blog Post Comment
    Excellent points and great thoughts to consider before starting an online community. An addition to 1: How do my forum users define success, and is this congruent with my definition? What is their baseline for success, and what factors will cause them to consider the community a failure?
  • Blog Post Comment
    I went to opposite approach. I purchased a UBB license from Infopop to give a few friends and I a new home and blindly jumped in with both feet. I can't thank you enough for giving a complimentary license to Leo Laporte. That was my intro to the world of Social Strata.
  • Blog Post Comment
    Thanks all for the excellent additions to the list! LOM great one! If you're going to throw a great party, you want to focus more on the comfort of your guests than yourself, right? Harold, we've always been big fans of Leo. It's cool to hear that something we did a long time ago has rippled through the years And we've definitely benefited from having you around too!
  • Support Ticket Reply
    Hi, Jason: If you are actually ON the chat popup, you won't hear the noises--the noises are meant to get your attention when you are on another page, like your email, or another browser page or something. Does it work for you if you aren't on the chat popup?
  • Support Ticket Reply
    Thanks for the reply. We'll try this and make sure it works.
  • Support Ticket Reply
    Hi Darran- Yes, this idea is already in our development queue for consideration for a future release. We'll post here again if and when it moves closer to actual release.
  • Support Ticket Reply
    Hi Serena, I don't really know your audience or subject matter, so on a more general scale - Have you tried testing different times? Maybe your audience finds it easier during the morning over coffee? Or maybe after morning meetings but before lunch? Or they can't tie up the time during work hours but would be able to do so after dinner? Again, I don't know your audience, but the point is the same, maybe the time you're trying doesn't fit. Are you making sure to post announcements in forum...
  • Support Ticket Reply
    Hello Rob, I have not heard anything from you regarding this for a long time. I am going to go ahead and close this up, but if its still a issue feel free to re-open. Cheers, Jonmark
  • Support Ticket Reply
    Great idea! We could use this feature for sure! Loving Hoop.la ♥
  • Support Ticket Reply
    We would use the chat IF the chat module would allow Registered members to participate, and not just Premium (too few of those). I would think chatting with experts/trainers/admin would be a great way to build community....that would LEAD TO premium membership sign up, rather than be a reward for it. So yes, this is a 'suggestion'.
  • Support Ticket Reply
    Hi Neil, I'm not sure I understand your post. As the administrator of your site, it's up to you to control the permissions. You can make posting in chat rooms/events available to all registered members (and not limited to only premium members) if you want by setting the permissions appropriately on the All Members permission group. Is that what you are looking for? Brian
  • Support Ticket Reply
    No, I think you understood my confusion just fine. Didn't realize 'permissions' could control access to chat (as I've never enabled chat before today). Just saw that 'chat' was set to premium only. I'll change that.
  • Support Ticket Reply
    is this still in the pipeline?
  • Support Ticket Reply
    ❤️
    It is still under consideration for a future release.
  • Support Ticket Reply
    ❤️
    Yes, the dialogue option is nice, but you can do much, much better. I would also like it to be possible to send private messages (whispers) to other chatters, inside the chat rooms.
  • Support Ticket Reply
    ❤️
    Venla- The suggestion here has nothing to do with the current "dialogs"..it is for supporting private one-to-one chat, which is what you are looking for.
  • Support Ticket Reply
    Would LOVE to have this.
  • Support Ticket Reply
    When we have run chat events, I typically go in with a list of questions that could be asked in case the participants start out shy. And then what usually happens is that, once you've primed the pump with a couple of questions, they will jump in with questions of their own. I have also in the past created a couple of "dummy" participant accounts just in case there is sparse attendance in the beginning of the chat. That way your featured guest won't feel weird. As far as when to end the chat,...
  • Support Ticket Reply
    Good morning, What specific issue are users experiencing? Have they always experienced issues or is this something that just recently cropped up? Any additional details you can provide will help guide me towards the actual culprit of the problem. One last thing to find out is what exact version of Flash the user is using. Just have them go here and that will tell them what version of flash they are running: http://helpx.adobe.com/flash-p...on-flash-player.html Cheers, Jonmark
  • Support Ticket Reply
    Hi Jonmark, Thank you for your prompt reply. Our members have recently reported that when they try to access the chat rooms, they are receiving a blank or gray screen. The gray screen then lets them know they have an old version of Adobe and need to update. I have provided them information on how to update. This is a very new issue. We have just started to receive reports about this during this week. I have tested this to see what I could find and haven't had the same issue; hence why I'm...
  • Support Ticket Reply
    Hello, Well it sounds like their version is too old. If you can, have the users visit that site I linked above and tell you their flash version. Further, could you have them give you the exact message that they are getting so I can see how/why the message would be displayed. Cheers, Jonmark
  • Blog Post Comment
    ❤️
    As I told in the "What would you like us to do next"? survey last month, a webspace manager is just what I was looking for. Amazing to see it implemented so quickly!
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