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Tagged With "www.socialstrata.com"

Tagged With "www.socialstrata.com"

  • SuggestionUnder Consideration
    www.socialstrata.com/company/index.php Ted is missing and Dave is blurry. Everyone else is looking pretty good, though. Just an observation for some potential future improvement.
  • QuestionUnanswered
    I am looking to provide links to a terms of use and a privacy policy statement for my forums / hoop.la website. Because I am using the SocialStrata service, how the user information is collected and used is partly determined by SocialStrata and not...
  • Support Topic Reply
    Hi Aaron- I'm not sure I understand your question. Yes, Hoop.la is web accessible. In fact, it is an online community platform, which is inherently on the web. I'm guessing you are intending to ask something else? Are you asking if it is mobile-accessible? If so, the answer to that is also yes. If you can clarify your question further, we'd be happy to assist. Thanks!
  • Support Topic Reply
    Hi Ted, Thanks for your response. My questions is esentially wondering if it follows WCAG or section 508 or will it pass accessibility checks? I did a few checks on the site I was referring to and found quite a few issues with accessibility.
  • Support Topic Reply
    Hi Aaron- Okay, understand your question now. You are correct, Hoop.la would not pass every accessibility guideline at this time.
  • Support Topic Reply
    ❤️
    Hi, Margarita: Your site is up for me. I also tried typing your site name here, to make sure: http://www.downforeveryoneorju....com/desaprender.org It shows that it's up for everyone else, as well. Lori
  • QuestionUnanswered
    I am getting closer and closer to having my wife roll out her business using this forums software (fingers crossed we can make this happen). A question was raised to me regarding the idea of taking all the documents that currently reside on Google Drive and integrate it it our Hoop.la community. Now I know Hoop.la has the ability to add Files,Photos, Audio, and Video, but the blog-like look and feel of this is much different than functionality that displays folders, subfolders, and files. So...
  • QuestionUnanswered
    For some reason, one of our communities is experiencing an issue with all posts that contain emoticons going to the moderation queue.  We do have a rule set up to moderate posts that include .org and .com, but we have these same rules in our...
  • Support Topic Reply
    Hi Argeaux! This document might be helpful for you. There's a whole section on FTP uploading in there. Note that this document is "archived" so there may be minor differences in the screenshots, etc., but the essential information on FTP should still be applicable. If this doesn't answer your question, please let me know!
  • Support Topic Reply
    Sandybsaid I should post here foe help with this for our beta hoopla site can we move the about forum, and on line member box to our new home page? can we add another url to the top bar to link with merchandise for our naimstore?, currently just links to Naim audio com You were going to check if its possible to add different header images to different forums in the top to bar?
  • Support Topic Reply
    Hi Kyle, After doing some more investigation, I believe I may have found the culprit. It looks like your OneCommunity implementation is passing invalid email addresses to Eve. Eve is in turn storing those invalid email addresses in the system. I'm finding 471 users with invalid email addresses in the system currently. Unfortunately, it doesn't look like there is going to be any kind of immediate fix available. The best short-term fix here is to fix the data on your end so that your...
  • Support Topic Reply
    Hi Pete! You can easily transfer ownership by sending an email to lori at socialstrata dot com from the email of record for the account. She can help you get it switched over to the new owner. Have a good weekend!
  • QuestionAnswered
    For what its worth, I thought I would provide this bit of constructive feedback. perhaps this is a design element that can be controlled and modified by each website owner, but as it relates to the SocialStrata website, when I visit this page (and other similar to it): https://www.socialstrata.com/blog my eyes get "distracted" with all the brown bars. From a design perspective, I think you loose focus on the title of each post. Seems to me that the title of the post should be the first...
  • QuestionUnanswered
    We we're hoping to join a community that uses the Hoop.la platform however since being affiliated with the state we need to ensure that this platform is fully accessible otherwise we can't utilize it. Thank you for any help and or advice. The sites...
  • Support Topic Reply
    Hi, Richard: Yeah, in order to prevent or delete comments in threads, they'd have to have content moderation permissions, which you probably don't want for all members. I don't know when we can expect the user blogs to be available, but if you are watching our blogs at https://hey.crowdstack.com/blog, you'll see the announcement. Don't know if you do Twitter, but you can also follow us at @socialstrata and @gethoopla to see announcements about new features added.
  • Support Topic Reply
    I'm sorry your site has been affected by this! We're having intermittent DNS issues this afternoon, and we're investigating right now, trying to get things back on track. Please stay tuned here for an announcement or on our twitter account @socialstrata.
  • Support Topic Reply
    Hi Eric, We don't make our development queue public at this time. We usually start dropping hints about upcoming releases here on this support site and also on our corporate blog at company.socialstrata.com. We post a new blog posts with each major release to our corporate blog, as well. Your best bet will be to follow our blog and follow us on Twitter. Those relevant links are: https://hey.crowdstack.com/blog https://twitter.com/gethoopla https://twitter.com/socialstrata If you stay active...
  • Support Topic Reply
    By the way, we have been tweeting updates about the scheduled maintenance we are doing per server today here: http://twitter.com/socialstrata
  • Support Topic Reply
    Hi Lori, Always nice to see you here helping us forumaestros! El Loro, these are the exact issues I'm looking at, but way back when, Lori can attest to it, I started bugging the socialstrata people to let me: 1) embed sounds which of course takes BOTH embed and BGSound because of the general browser types, 2) backgrounds which can go in tables, therefore behind text or anything else.. I remember putting a christmas tree in the background, and smilies on top of it as if they were ornaments...
  • Support Topic Reply
    Thanks, Harold. We're working on it.
  • Support Topic Reply
    I joked about that in December, calling Ted a "pure white light."
  • Support Topic Reply
    ❤️
    Hi Bill, unfortunately, there was an error made by our data center (the one we're leaving), which put everything down for about 30 minutes total. I apologize profusely, and it shouldn't happen again. Incidentally, when things like that happen, we often post on our @socialstrata Twitter account, so if you guys are on Twitter, you have another avenue to reach us in an emergency like that. Have a great Friday! Rosemary
  • Support Topic Reply
    Sorry! http://twitter.com/socialstrata
  • Support Topic Reply
    Hello Yogi, Your alerts here on SocialStrata are for my and El Loro's posts. If you click on the alert titles you will see that they are direct links to our posts, not yours. So I do not think there is a issue there. I can confirm that you do have alerts for your own replies to private messages though, so that is definitely a bug we will be digging into. Thank you again, Jonmark
  • Support Topic Reply
    I would agree with Neil 100% about getting a new email service. Yahoo and AOL are notorious for doing this kind of thing, and their email service, when compared to MANY others out there, is terrible. As much as I dislike Google, a Gmail account would be much better than AOL or Yahoo. You might also check with your local ISP about an email address via their service. Or, you could register your own domain name and use that for your email service. It's not that tough to do. Yakc130.com is ...
  • Support Topic Reply
    The problem with using your 'local' ISP for email (with a registered domain or not) is that they aren't in the business of email either. They'll give you several freebie email interfaces and spam filtering options, but none of them will be as good or as robust as MSOutlook or Gmail, not by far. And if your ISP allows spammers to go unchecked on their servers, you will be the collateral damage when their mailserver gets flagged. There may be other options, but the big two are the big two for...
  • Support Topic Reply
    It looks like everything for juliausher.com (including email) is hosted on 50.22.11.29 (bacon.accountservergroup.com). That is the IP address to which the mail was successfully delivered. It looks like that is a domain affiliated with Site5.com. Good luck!
  • Support Topic Reply
    I've got the same problem, no notifications. It happens to be me, the sysadmin, that doesn't get notifications. They stopped about 6 months ago. Every forum shows that I have immediate notifications by email set. I use Postini for email and nothing shows up in my SPAM from Postini. I host my own email server so I don't have the issue of an ISP throttling. Any chance I could get a sysadmin at socialstrata to check the logs to see if there is something going wrong on the EVE end? I could...
  • Support Topic Reply
    Okay they tweeted: " Customers: our Internet is down. Working furiously to bring back online. More details asap." http://twitter.com/socialstrata
  • Support Topic Reply
    Dear SocialStrata, I use my hosted site for BUSINESS! Part of that business is e-commerce!. In less than 1 week, you have cost me orders and revenue for having my site down TWICE but now I have my phone ringing off the hook from customers and potential customers calling because they can't reach my site or email me!. The fact you can't even post a reply in YOUR OWN SUPPORT FORUM is INEXCUSABLE! All I want to know is when this will be fixed and who do I send the bill to for my lost orders?
  • Support Topic Reply
    Hi Bill- We are experiencing an issue with our data center. This happened within the past hour. As soon as we have more info, we'll be posting here: https://hey.crowdstack.com/s...t/170449488543629778 You can also get updates via Twitter here: http://twitter.com/socialstrata Our apologies for the issue. Rest assured we are working to resolve the issue as soon as possible.
  • Support Topic Reply
    Hi everyone- Our apologies for the issue. We are working with our data center to identify the issue and resolve things as quickly as possible. As kimmer noted, you can follow updates here: https://hey.crowdstack.com/s...t/170449488543629778 or via twitter at http://twitter.com/socialstrata Thanks for your patience.
  • Support Topic Reply
    Steve- your issue is unrelated to DNS. We are having a data center outage that is impacting many of our customers. More info here: https://hey.crowdstack.com/s...t/170449488543629778 We'll be updating that topic with more info as we get it. You can also follow us on twitter for updates: http://twitter.com/socialstrata Thanks for your patience.
  • Support Topic Reply
    Hello Ted, Thank you for the reply. The help.social strata link returns Error Invalid field value for field "content".
  • Support Topic Reply
    Hi Eric, That color is controlled by the "Background Color #2" theme setting (under "Shaded Content Areas"). It is used pretty widely throughout Hoop.la's interfaces, so I can't give you a comprehensive list of everywhere that it is used. It's most commonly used alongside background color #1 to give distinction of page elements (e.g. alternating rows, headers like in this case, alternating post body background colors, etc.). In general, you want the background color #1 and #2 to be slightly...
  • Support Topic Reply
    Hi, Your site is back up and running now, your email should be working to. One thing to note is that mail servers generally will requeue and resend mail that can't be received by the recipient server. Normally the requeue time is about 4 hours. The upshot of this is that you shouldn't ordinarily miss anything sent to you, though if there is a service interruption it might be late getting to you. And last thought, you might want to follow @socialstrata on twitter as this is where we post any...
  • Support Topic Reply
    I have no idea Julia, When I click on the Login -> Facebook link from your community I am prompted to login with my facebook account. Once I logged into my SocialStrata facebook account I was then prompted to authorize access to your site. I am not sure how they got to that blank screen. Looking at the URL it appears to be a page from the oauth process on their side, but I cant say why it would not have rendered. Might be worth responding to them that the blank screen is on their side of...
  • Support Topic Reply
    Good morning Julie, Sorry if it wasn't clear in my response, but this part of what I said was meant to address that browser problem: None of us here are having that problem using the exact same version of Safari. It seems like that is an issue with your instance of Safari. If memory serves, you said you were having the same problem everywhere. You could try reaching out to Safari (Apple) for assistance, since that is bundled into your OS and cannot be re-installed directly. Or, you could...
  • Support Topic Reply
    Hi Neil, The pages are gzipped. You'll see that under Content-Encoding. Request URL: https://www.rotation.org/ Request Method: GET Status Code: 200 OK Remote Address: 199.255.144.118:443 Referrer Policy: no-referrer-when-downgrade HTTP/1.1 200 OK X-UA-Compatible: IE=edge P3P: CAO CUR ADM DEV TAI PSA PSD IVA IVD CON TEL OTP OUR DEL SAM UNR PUB OTR IND PHY ONL UNI COM NAV INT DEM CNT STA PRE LOC Response Headers Cache-Control: no-cache Expires: Thu, 01 Jan 1970 00:00:00 GMT Vary: *...
  • IssueUnresolved
    Hi, both members and I have had trouble uploading videos directly as attachments in comments areas on the site. The uploading process goes swimmingly through to posting the video, but as soon as the video is posted, a screen appears saying the video has been deleted. Here's a link to where this issue recently occurred: (https://cookieconnection.juliausher.com/clip/mermaid-15; see comments). And here's a screen shot of what I saw there when uploading a 37MB video to this area (the post is...
  • Support Topic Reply
    I could also load the images into the webspace on Cookie Connection, and that might solve this immediate image problem; right now they are referencing back to images stored in juliausher,com, which is on the old OS/server. But, I've got a bigger issue with updating the juliausher.com site.
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