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Tagged With "QuestionShark"

Tagged With "QuestionShark"

  • Blog Post Comment
    Agree with you JC - we are now 65% mobile, and climbing every month. The responsive design website we just completed in March has seen a terrific improvement in pages per user, minutes on site and a much lower bounce rate. Right now those metrics are a combination of our responsive website plus our hoop.la community. So those metrics should improve even more once our community is responsive. And yes, I remember Mosaic. And dial up. Neither are pleasant memories.
  • Blog Post Comment
    Originally Posted by Lynda: And yes, I remember Mosaic. And dial up. Neither are pleasant memories. Dial up, is not a pleasant memory. But one browser.. ONE!.. lol Then Netscape, then it which shall not be named (IE). Chrome, Safari, and on and on.. and don't get me started on Android. It's like computing started all over again. A reverse big bang. LOL
  • Blog Post Comment
    Nice hearing from you, JC! I'm confident in the future of responsive design, though of course techniques and best practices will change over time. But the overall approach is unquestionably solid. From a browser standpoint, the best recent news is that Microsoft's next browser will be evergreen . The biggest handicap to web design has always been having to continue to support IE's archaic versions.
  • Blog Post Comment
    Originally Posted by Ted O'Neill: Nice hearing from you, JC! I'm confident in the future of responsive design, though of course techniques and best practices will change over time. But the overall approach is unquestionably solid. From a browser standpoint, the best recent news is that Microsoft's next browser will be evergreen . The biggest handicap to web design has always been having to continue to support IE's archaic versions. Hi! Yes, the changes must come, but I do not have to like...
  • Blog Post Comment
    Will our existing non-responsive header & footer HTML & images be copied over so I can at least adapt those on the day it's moved?
  • Blog Post Comment
    Ted, as a follow up to this question about headers and footers - is this something we can ask for a quote on to have your team make our header and footer responsive for us? I just remember the code conflicts we had to deal with when we tried to do our own code.
  • Blog Post Comment
    Thanks Ted. We've already started using this at www.rotation.org to remind members about a Poll we have running.
  • Blog Post Comment
    I must be looking in the wrong place. How can I use this feature? Is it a widget or something is settings?
  • Blog Post Comment
    Hi SLL- It is a new admin control panel section. Go to: Manage > Admin Control Panel > Announcements.
  • Blog Post Comment
    Hi jpmfan, Yep, you can do that with custom CSS. Just add this code to the Custom CSS section on the Display Settings page in your control panel: #overviewPostingOptionsButtonWrapper {display:none;} Hope that helps, Brian
  • Blog Post Comment
    How many clients did this go out to? How many suggestions did you have to do this? I refer to the slide show.
  • Blog Post Comment
    Hi Jon, This release went out to all Hoop.la, UBB Forum, and QuestionShark customers. We've had numerous requests for slideshow functionality over the past year or so (I don't have an exact figure to give). We support slideshows now via the Clips widget Ted mentioned as well as on the Clips page itself. Hope that helps, Brian
  • Blog Post Comment
    Always appreciate your releases but disappointed you've stopped giving them creative names. We implemented your suggested CSS code to suppress the new Post Content button. Our Reason: at our site it would likely invite too many improperly located or duplicate topics. I do like the idea of encouraging posts, however, so I'm wondering about a widget that features the current "hot topic" (as determined by activity/views/whatever) and has a 'reply now' button to catch interest on the home page.
  • Blog Post Comment
    I'm glad we can now add members in the backend. In the past I've attempted to do this refreshing obsolete accounts with new personage to take over the account, but when I'd open a dialog with them, the system wouldn't allow me to message the member due to the same IP I guess. So I'm wondering, will I have the same problem under the new release if I register people.
  • Blog Post Comment
    Hi Lhisa, Hoop.la doesn't do any checks based on IP address that would prevent you from sending a dialog to another user. Users can choose to prevent others from sending them dialogs, however (assuming you are talking about dialogs). Thus, the new feature that allows you to register users through the control panel should behave the same way. The only difference is that you will not be logged in as the new user (as you would have previously). Without knowing exactly what error you're getting,...
  • Blog Post Comment
    No, I wasn't blocked. I just noticed that in the past if I signed up as a new member under my IP address on my hoop.la site using a different email address as a test member, I could not send a dialog to that test member & I attributed that to having the same IP since I was also the Admin because the system shows the registration IP & the last IP used to login. If the system however is not wired to see that as a conflict, then something else was blocking my ability to receive a dialog...
  • Blog Post Comment
    Lots of great upgrades. Thanks!! A bit unclear about the wordlets and how they work. It sounds like they should work similarly to image sets; i.e., that we can edit default wordlet settings in the site. But I'm not sure, as when I click on edit wordlets, no defaults come up. See below. What am I missing and what is this supposed to do? Thanks.
  • Blog Post Comment
    Hi Julia, It looks like your attachment didn't upload successfully. Can you try editing that post and uploading the attachment again? Thanks, Brian
  • Blog Post Comment
    Hi Julia- Even though your attachment is broken, I think I know what you are asking. By default, we setting the dropdown menu option on that page to "Search Wordlets". There are thousands of wordlets, so we default to "search" to make it easier for you to find the word/term you are looking for. To see all wordlets, or only the customized/uncustomized wordlets, you can change the dropdown menu on the right side of the page.
  • Blog Post Comment
    I started another discussion. The feature didn't work for me when I tried to change words as described above.
  • Blog Post Comment
    ❤️
    Thanks Hoopla....can't wait to play with all the new toys. Your great product and service just keeps getting better and better. The "wordlets" feature was an unexpected pleasure. I loved that about your older EVE platform and its great to see it back.
  • Blog Post Comment
    ❤️
    I super love this update! Thank you so much. As always, I'm very impressed so far with this product and all the updates that keep coming. And your customer service is second to none. Keep up the great work!
  • Blog Post Comment
    Thank you yangrong for pointing out the #1 word we've banned at our hoopla site to block spammers like you: "Nike." And I am not kidding.
  • Blog Post Comment
    But I wasn't kidding. We discovered that by filtering the word "Nike" we send into moderation about 95% of all spam at our site.
  • Blog Post Comment
    Oh phooey... from the way #1 sounded, it seemed like it was on a per forum basis... that would be REALLY helpful for what I do!
  • Blog Post Comment
    So Morgan, you'd want to only enable auto-close for certain specific forums?
  • Blog Post Comment
    Yeah but maybe I'm an anomaly. So, I have trading post type forums... having those auto lock after X period of time would be a great way to weed out stuff that's just not relevant anymore. Whereas the other forums, it's cool with me if people bring up old threads and ask questions on them as they are just for typical conversations. Additionally... just thought of this... is there a way to automatically filter out stuffed that's locked? Thanks! Hope you are well!
  • Blog Post Comment
    I'm delighted the auto-close feature has arrived as it's something that's been at the top of the wish list for some time. However, I think there's a problem. I enabled auto-close for posts with no activity after 30 days. what has happened is that it has closed every single topic in the forum. Unchecking the box has not re-opened them. So... I now have many hours of going through and opening up each thread manually. Not very happy about that. Is this a bug and is there a way of opening up the...
  • Blog Post Comment
    Hi Richard, Yep, that's a bug. It will be fixed tomorrow. In the meantime, you can reopen topics in bulk in the Manage Content section of your control panel. Use the "Open: Accept New Comments" option. Hope that helps! Brian
  • Blog Post Comment
    Thanks Brian, can you be more specific. I can only find search, mod rules, mod queue and spam under Manage Content. Thanks
  • Blog Post Comment
    Under Manage Content -> Search Content, search for the topics you want to re-open. Select the topics (across all pages, if that's what you want), and then choose the "Open: Accept New Comments" option in the action dropdown at the bottom of the page.
  • Blog Post Comment
    OK yes, I get it. Thanks Brian. Please keep us up to date on the bug fix - I don't want to do that again! ;-)
  • Blog Post Comment
    Hi Richard, That bug should be fixed now, so you should be able to safely re-enable the auto-close feature again. Please let us know if you spot any other issues! Thanks, Brian
  • Blog Post Comment
    Just to give you an update - All went without any hitch I can see. Thanks Brian.
  • Blog Post Comment
    Another good practice is to 'test' your Knowledge Base with actual people, such as employees or friends at home. Basically, you'd want them to play the role of a customer in need of support having a common problem. Then make them use the site to see if they can find the answer, all while you watch what they're clicking on and looking at. Google does this all the time to improve their web UI's, but they have some nifty glasses that actually register the eye movement of the attendees.
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