Hoop.la's Black Friday Update
Ted @ Crowdstack
Crowdstack
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Crowdstack DiscussionHi, i am the Admin for forums.elationlighting.com and I checked that forum today and i see there were 5 new posts and 4 of which i never got any email notification about them being created. In short, i am not seeing any new posts via email, i am subscribed to ALL forum sections and i have not gotten any emails to either of my accounts on that forum. some of my co-workers have received the new posts emails, but i have not. I checked my spam folder several times a day, not in there either.
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Topic ReplyHi James- It looks like you disabled instant email notifications as a delivery method on your account. Go to your notification settings and under Instant Notification Delivery Methods, check the box for "Email"... currently you are only set to receive on-site alerts. Hope this helps!
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Topic ReplyFor faster response in the future, please post support requests like this to our Customer Support area here: https://hey.crowdstack.com/support/topics/crowdstack Thanks!
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Topic ReplyHi Ted, thank you! I could have sworn I was in the support section, sorry about that. I'll bookmark that for future needs. Thanks! I fixed my notifications as you listed, looks like i also missed that! what a fail of a Monday night did I have! hahaha! Thank you!
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Topic Reply❤️Not a problem! Just glad it was a simple fix. Hope you have a great week. Ted
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Topic ReplyI take this to mean that this eliminates the extremely useful near real time email notifications in the new model? Why can't the models co-exist and let the user choose what is right for them instead of such a heavy handed "we know better" approach?
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Topic Reply❤️That was a long message, so I want to make sure I understood the bottom line. With the new model all members will be put by default into weekly digest mode, that is, they will get an email once a week summarizing all the posts that were made in the past week. As the administrator I would like to get an email each time a post is made. Will I still be able to change my settings to make that happen? Mark
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Topic ReplyHi @ANON_BM - you are welcome to stay on the current model. We can't have the two systems co-exist because a major part of the change is simplification of the notification settings for members. There would be no simplification at all if they were to co-exist... in fact, it would be more complex. @Mark Neal - Yes, you will be able to subscribe to ALL posts across the entire Crowdstack site. That will be a new option... the key point being that you cannot slice and dice that by content type.
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Topic ReplyHow can I, as a member, select to remain on the current model? I don't see that as being touted as a possibility.
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Topic Reply@ANON_BM - there is no member preference. The site owner/admins determine which notification model to use and it applies for all members of their Crowdstack site. As I mentioned to Mark above, the new model does support subscribing for notifications about all new posts on the site.
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Topic Reply❤️A key quote from your post, "...In our opinion, most community members don't really think about subscribing based on content type..." That is a HUGE and SWEEPING generalization that definitely does not fit our community. Literally everyone in our community subscribes based on content type! And NO ONE in our community would want to to subscribe to ALL posts across our entire Crowdstack site. That would be thousands of notifications for every member, every week. Thank God we can keep the old ...
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Topic ReplyImagine a classic truck site if you will... it would be broken down by make and generation... I may be interested in the "1st Gen Ford F Series 1948-1952", but the the Chevrolet C10 Forum, and now it looks like the only option will be to follow all trucks of all models and generations instead of the ones particular to me. Just as @Ted @ Crowdstack erroneously presumed I was a site admin, Crowdstack erroneously presumes they know best for notifications and removes features and flexibility.
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Topic ReplyANON_BM, you have perfectly described our situation with your truck site analogy. We run a site about model trains. Here is a small portion of the menu structure from that site: Train Forums Traditional 3-Rail O Gauge 2-Rail Scale Forum 3-Rail Scale Forum Tinplate Trains O Scale Narrow Gauge Forum S-Scale Trains Subways/Transit/Traction Real Trains Layout Building Forums Track Plans and Layout Design Electrical Forum Scenery and Structures etc. Someone who is into Traditional 3-Rail O Gauge...