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Tagged With "notifications"

Tagged With "notifications"

  • SuggestionUnder Consideration3 Votes
    ❤️
    I realize there are functions for getting instant email notifications, or alerts. Is there a function to have a daily digest of these items or weekly digest?  Or if not instant email, how can I enable my alerts to catch it? Here's what I see for...
  • QuestionUnanswered
    Hi, We're performing site maintenance and need to disable email notifications so that when we assign a topic to a different author, the other doesn't receive an email. We were told that disabling the site would turn notifications off, but so far we're not seeing that (emails are still going out). Is it possible to temporarily turn notifications off so that the admins can do what they need to do without flooding users with emails? Thanks.
  • QuestionUnanswered
    Is there any way to find out how many of our members have suspended all notifications from our site (i.e. how many are no longer active members)? Thanks! Emma
  • QuestionUnanswered
    Hi, I have a permission circle called PA Group Admins. I want the members of that group to receive notifications when new member auto-join the group. The group is set to Private, so the PA Group Admins need to approve the new members. How do I set that up? Do I need to do that through a recipe? Thanks, ST
  • QuestionAnswered
    Is there any way our Super Admins can adjust members' notification settings for them? This seems to be a request we are getting more and more frequently from people as our community grows. Thanks! Emma
  • Support Ticket Reply
    Hello, Hoop.la currently only supports daily/weekly digests for notifications of forum topics. For all other content types (blogs, clips, calendar events, dialogs, chat events, etc.), instant email is the primary option. Alerts are also not currently support for new topic notifications. We do have plans to extend alerts and digests to additional content types in the future, but those improvements are currently not scheduled for release. As such, I don't have an ETA as to when they might be...
  • Support Ticket Reply
    Hi Jessica, I wanted to let you know that with The Circles Release , Hoop.la now supports more enhanced alerts, which includes new content notifications. You can configure the delivery methods for your account (Email and/or On-Site Alert) in your Notifications. Hope that helps! Brian
  • Support Ticket Reply
    Hi Melanie, Thanks for the suggestion! It's a good idea and one that we have considered previously (though it's not currently scheduled for development). Thanks, Brian
  • SuggestionUnder Consideration
    Rather than the current Minimum/Moderate/Maximum choices (which, by the way - where can I see what those mean?) it would be nice to be able to set the notifications ahead of time in a way that is appropriate for our particular group. Thanks!
  • QuestionAnswered
    We've got a couple folks internally who already receive email notifications about reported posts. I need to add another one. I've spent 15 minutes poking around the control panel but can't find it. Help?
  • SuggestionUnder Consideration
    It would be helpful to be able to control: whether I get copied on Support Reps' conversations with members (right now I see everything, and that is a lot of extra email volume I would like to eliminate); and control who sees the overdue response pings. For example, I don't need to see my husband's and vice versa, but I would want to see if an employee is falling behind on their queue. Thanks!
  • Crowdstack Discussion
    Hi, i am the Admin for forums.elationlighting.com and I checked that forum today and i see there were 5 new posts and 4 of which i never got any email notification about them being created. In short, i am not seeing any new posts via email, i am subscribed to ALL forum sections and i have not gotten any emails to either of my accounts on that forum. some of my co-workers have received the new posts emails, but i have not. I checked my spam folder several times a day, not in there either.
  • SuggestionUnder Consideration1 Vote
    ❤️
    Before I start, let me say that this is a suggestion/request for the future - after the responsive design project is done. I'm not requesting this for *now*, just want to put some ideas on the radar for later this year. ;)   Push Notifications:...
  • SuggestionUnder Consideration1 Vote
    ❤️
    Hi there, Is it possible to change the default notification setting for calendar events? Right now every new calendar event is sent out to our members via email (unless they've turned their event notifications off). Since lately there have been many posts per day, I'm wondering if it's possible to instead do something like send one weekly email with all new posted events... Thanks, Emma
  • IssueUnresolved
    I have a couple forum members that have noticed they're not getting post notifications, and I confirm that they have notifications (immediate) on for a handful of boards.  One in question is using an AOL.com address, and they checked their spam...
  • QuestionUnanswered
    Is there any way for Super Admins to: a) view members' notifications settings? b) adjust members' notification settings?
  • Support Ticket Reply
    Hi Jason, This is likely related to the server migration last week. We had some out-of-date SPF records that would have caused this issue. We've corrected the errant SPF records, which should help address any mail issues users are seeing. SPF is a verification process for email to make sure the sender is a valid server. Since the server from which mail was being sent had changed, some mail services (e.g. AOL) may have started blocking mail from our new servers. It may take a while for mail...
  • Support Ticket Reply
    Thanks Brian, appreciate the reply. Please let me know if you discover any issues longterm with blocked servers, as I have some die-hard forum members that live by the notifications
  • Support Ticket Reply
    We'll continue to monitor mail issues on all of our servers to ensure that mail is being delivered as expected. In cases where we find that mail is being blocked, we will take whatever action is necessary (where possible) to correct the issue. Regards, Brian
  • Support Ticket Reply
    Is this mail delivery message stating there is an issue on AOL's side? This is an email bounced to us ( info@benchmade.com , the from for the forum), and is one of the members that is complaining about not receiving notifications. -----Original Message----- From: Mail Delivery System [mailto:Mailer-Daemon@da045.sh01.groupee-inc.net] Sent: Wednesday, September 19, 2012 11:06 AM To: InfoBenchmade Subject: Warning: message 1TDKdZ-0001kE-DK delayed 48 hours This message was created automatically...
  • Support Ticket Reply
    Here's another (we're getting tons!). This one looks like "No reverse dns"? This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: wltvk73@cox.net SMTP error from remote mail server after initial connection: host mx.east.cox.net [68.1.17.3]: 554 eastrmimpi312 cox 199.231.79.13 rejected - no rDNS - Refer to Error Codes section at...
  • Support Ticket Reply
    Hi Jason, We've just now completed a maintenance for this. The SPF records may take 5 minutes to propagate (though it likely is done by now). We've added the original IP addresses back onto these servers in order to fix the PTR (rDNS) issues. Both of the messages you posted here had delivery issues due to missing/incorrect reverse DNS. This was caused by some new IPs that we used as part of the migration process. Those IPs are no longer in place, so you should find an improvement in mail...
  • Support Ticket Reply
    ❤️
    In your Eve Control Panel, go to Eve >> Members >> Registration Settings, and choose the Basic Settings tab. Click on the flag icon at the bottom of the page to subscribe, (it should say "On" after you've done so) and then click on “Save Settings.”
  • Topic Reply
    Hi James- It looks like you disabled instant email notifications as a delivery method on your account. Go to your notification settings and under Instant Notification Delivery Methods, check the box for "Email"... currently you are only set to receive on-site alerts. Hope this helps!
  • Topic Reply
    For faster response in the future, please post support requests like this to our Customer Support area here: https://hey.crowdstack.com/support/topics/crowdstack Thanks!
  • Topic Reply
    Hi Ted, thank you! I could have sworn I was in the support section, sorry about that. I'll bookmark that for future needs. Thanks! I fixed my notifications as you listed, looks like i also missed that! what a fail of a Monday night did I have! hahaha! Thank you!
  • Topic Reply
    ❤️
    Not a problem! Just glad it was a simple fix. Hope you have a great week. Ted
  • Support Ticket Reply
    Hi Emma, No, an admin cannot adjust a user's notifications. You can adjust the default notifications that are applied for all new members when they register, but there is no way to retroactively adjust either all members, or a single individual's notifications. In the spirit of teaching them how to fish you could point them to this knowledgebase entry , or create your own for them to read.
  • Support Ticket Reply
    Hi, Emma: A weekly digest of calendar items is not an option at this time. I like the idea, though: want me to turn this into a suggestion? Lori
  • Support Ticket Reply
    Hi, Morgan: Notifications ARE disabled for regular members. However, administrators will still get notifications. I'm thinking that those of you who are receiving the emails have administrative permissions. Hope that helps! Lori
  • Support Ticket Reply
    We have confirmed that users are still receiving notifications. We have a test account on which we have applied the following actions: Removed from ALL groups Removed from ALL permission circles Email marked as unverified Banned from site The entire community site is currently disabled, as is the group page. As soon as we change a post to mark that user as an author, the test account gets an email. What are we missing? Please help!!
  • Support Ticket Reply
    Hi, Morgan: OK, I see. I guess I'll amend my previous comment to say that MOST notifications are suspended when you disable the site. This is an exception, because you are making changes that directly affect that user: changing authorship on something to that user. This is the current behavior, and there's no way to change that at the moment, although we'll consider improvements to that in the future. I would recommend that, in this case, you identify the people you will be using as authors,...
  • Support Ticket Reply
    Hi, Mary! You can read the details of each option on the page where you select them (General Settings, at the bottom of the page). See the little dotted line under each option? If you hover over that with your mouse, a tooltip will appear, explaining each option to you. Lori
  • Support Ticket Reply
    Thanks, Lori! I have it set to moderate, and on that same page it says "you can update the content notifications for all or specific members anytime via the Member Management control panel." I am on the MM control panel and I don't see where I can control the settings for other users.... help?
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