I have a couple forum members that have noticed they're not getting post notifications, and I confirm that they have notifications (immediate) on for a handful of boards. One in question is using an AOL.com address, and they checked their spam...
Hi, I have a permission circle called PA Group Admins. I want the members of that group to receive notifications when new member auto-join the group. The group is set to Private, so the PA Group Admins need to approve the new members. How do I set that up? Do I need to do that through a recipe? Thanks, ST
Hi, We're performing site maintenance and need to disable email notifications so that when we assign a topic to a different author, the other doesn't receive an email. We were told that disabling the site would turn notifications off, but so far we're not seeing that (emails are still going out). Is it possible to temporarily turn notifications off so that the admins can do what they need to do without flooding users with emails? Thanks.
Is there any way our Super Admins can adjust members' notification settings for them? This seems to be a request we are getting more and more frequently from people as our community grows. Thanks! Emma
Hi, i am the Admin for forums.elationlighting.com and I checked that forum today and i see there were 5 new posts and 4 of which i never got any email notification about them being created. In short, i am not seeing any new posts via email, i am subscribed to ALL forum sections and i have not gotten any emails to either of my accounts on that forum. some of my co-workers have received the new posts emails, but i have not. I checked my spam folder several times a day, not in there either.
We've got a couple folks internally who already receive email notifications about reported posts. I need to add another one. I've spent 15 minutes poking around the control panel but can't find it. Help?
Hi Jason, This is likely related to the server migration last week. We had some out-of-date SPF records that would have caused this issue. We've corrected the errant SPF records, which should help address any mail issues users are seeing. SPF is a verification process for email to make sure the sender is a valid server. Since the server from which mail was being sent had changed, some mail services (e.g. AOL) may have started blocking mail from our new servers. It may take a while for mail...
We'll continue to monitor mail issues on all of our servers to ensure that mail is being delivered as expected. In cases where we find that mail is being blocked, we will take whatever action is necessary (where possible) to correct the issue. Regards, Brian
Is this mail delivery message stating there is an issue on AOL's side? This is an email bounced to us ( [email protected] , the from for the forum), and is one of the members that is complaining about not receiving notifications. -----Original Message----- From: Mail Delivery System [mailto:[email protected]] Sent: Wednesday, September 19, 2012 11:06 AM To: InfoBenchmade Subject: Warning: message 1TDKdZ-0001kE-DK delayed 48 hours This message was created automatically...
Here's another (we're getting tons!). This one looks like "No reverse dns"? This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after initial connection: host mx.east.cox.net [220.127.116.11]: 554 eastrmimpi312 cox 18.104.22.168 rejected - no rDNS - Refer to Error Codes section at...
Hi Jason, We've just now completed a maintenance for this. The SPF records may take 5 minutes to propagate (though it likely is done by now). We've added the original IP addresses back onto these servers in order to fix the PTR (rDNS) issues. Both of the messages you posted here had delivery issues due to missing/incorrect reverse DNS. This was caused by some new IPs that we used as part of the migration process. Those IPs are no longer in place, so you should find an improvement in mail...
Hi Emma, No, an admin cannot adjust a user's notifications. You can adjust the default notifications that are applied for all new members when they register, but there is no way to retroactively adjust either all members, or a single individual's notifications. In the spirit of teaching them how to fish you could point them to this knowledgebase entry , or create your own for them to read.
Hi James- It looks like you disabled instant email notifications as a delivery method on your account. Go to your notification settings and under Instant Notification Delivery Methods, check the box for "Email"... currently you are only set to receive on-site alerts. Hope this helps!
Hi Ted, thank you! I could have sworn I was in the support section, sorry about that. I'll bookmark that for future needs. Thanks! I fixed my notifications as you listed, looks like i also missed that! what a fail of a Monday night did I have! hahaha! Thank you!
In your Eve Control Panel, go to Eve >> Members >> Registration Settings, and choose the Basic Settings tab. Click on the flag icon at the bottom of the page to subscribe, (it should say "On" after you've done so) and then click on “Save Settings.”
Hi, Morgan: Notifications ARE disabled for regular members. However, administrators will still get notifications. I'm thinking that those of you who are receiving the emails have administrative permissions. Hope that helps! Lori
We have confirmed that users are still receiving notifications. We have a test account on which we have applied the following actions: Removed from ALL groups Removed from ALL permission circles Email marked as unverified Banned from site The entire community site is currently disabled, as is the group page. As soon as we change a post to mark that user as an author, the test account gets an email. What are we missing? Please help!!
Hi, Morgan: OK, I see. I guess I'll amend my previous comment to say that MOST notifications are suspended when you disable the site. This is an exception, because you are making changes that directly affect that user: changing authorship on something to that user. This is the current behavior, and there's no way to change that at the moment, although we'll consider improvements to that in the future. I would recommend that, in this case, you identify the people you will be using as authors,...
Hi, ST: Yes, you can set up a recipe to Moderate New Members. Your actions would be to Moderate New Members (with the condition of joining that group), and then just add an additional action to send a notification to specific permission circles. You may already have a recipe to moderate new members, in which case you can just add the action to notify. Make sense? Lori
Thanks, Lori. I'm getting all the notifications as Super Admin. I'm trying to figure out how to share the notifications with the Group Admins who are Support Reps. Is there a switch someplace that sets the notifications for Support Reps? ST
Hi, ST: Do your Group Admins have the Manage Members permission? If so, they should see the option to get notifications for new registrations in their notification settings by default (in the Administrative Events section). That setting will be enabled by default.
Hi Emma, the easiest way to surface that list of members is to go to your Manage Members area, and filter by "last visit" date. Choose a date possibly a few months ago, and you'll see who hasn't visited the site recently. Once you have the filtered list, you can send out a communication using the "notify members" in the dropdown to say "hey, we miss you!" You can also set up an automatic recipe to do this periodically...Just go to recipes, and choose " Contact Members Who Have Been Inactive...
Hi, Emma: At this time, there is not. We gave you a quote last August for a Feature Expedite on that: It's not on our development schedule as of now. If you're interested in moving forward with that, I can make sure that the quote is still good, if you're interested--just let me know! Thanks, Lori
I take this to mean that this eliminates the extremely useful near real time email notifications in the new model? Why can't the models co-exist and let the user choose what is right for them instead of such a heavy handed "we know better" approach?
That was a long message, so I want to make sure I understood the bottom line. With the new model all members will be put by default into weekly digest mode, that is, they will get an email once a week summarizing all the posts that were made in the past week. As the administrator I would like to get an email each time a post is made. Will I still be able to change my settings to make that happen? Mark
Hi @ANON_BM - you are welcome to stay on the current model. We can't have the two systems co-exist because a major part of the change is simplification of the notification settings for members. There would be no simplification at all if they were to co-exist... in fact, it would be more complex. @Mark Neal - Yes, you will be able to subscribe to ALL posts across the entire Crowdstack site. That will be a new option... the key point being that you cannot slice and dice that by content type.
When you block a person, they can no longer invite you to a private message or post to your profile wall. Replies and comments they make will be collapsed/hidden by default. Finally, you'll never receive email notifications about content they create or likes they designate for your content.
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