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Tagged With "support"

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Tagged With "support"

  • Blog Post Comment
    Re: Responsive Design Project
    Slaz
    Sounds good! Yet I hope this 'phasing stage' allows us to make and test a new theme prior to the permanent rollout. Otherwise visitors might feel like they're visiting a different site instead of an updated version of the site they know. That's how important themes are. In my eyes, themes are a site's soul in an otherwise faceless body of information. Maybe make a 'test site' of some sort when the final product is ready? This would allow preparation of a fresh theme without your main site...
  • Blog Post Comment
    Re: Responsive Design Project
    Ted @ Crowdstack
    ❤️
    Hi Slaz- Yes, indeed. The whole point of the staging area will be to allow you to create/test themes and custom CSS on the responsive platform prior to actually moving your site onto it.
  • Blog Post Comment
    Re: Responsive Design Update - Beta Sept 23 -25
    J.C.
    Great news Ted, I look forward to seeing how you handle things so I can gather more ideas to use in my own updates Question, in the last few days I updated to windows 10. Have you encountered any issues going with existing RD coding? Or is Windows 10 behaving.. lol
  • Blog Post Comment
    Re: Responsive Design Update - Beta Sept 23 -25
    Ted @ Crowdstack
    ❤️
    Hi JC- No, we have not seen any issue with Windows 10 so far, though of course there is still much more testing to do. I don't really expect many issues though. The new Edge browser is still the biggest unknown but assuming it is standards-compliant (which I expect it to be), hopefully the issues there are minimal as well (and would likely just be due to bugs in that very-new browser). I'm very excited that Microsoft is finally offering an evergreen browser though... that will be great for...
  • Blog Post Comment
    Re: Responsive Design Update - Beta Sept 23 -25
    Slaz
    I've used the latest version of Microsoft Edge on various Hoop.la sites (and Hoo.do) and there are literally no errors in markup or visual differences with Chrome (the browser I use for default). Only thing that you may notice is Microsoft's 'ClearType' technology that's on by default. It tries to smooth out the edges of fonts to offer more readable text, but I don't like it myself. Otherwise I agree with Ted that it's a huge step forward from any version of Internet Explorer.
  • Blog Post Comment
    Re: Hoop.la 2.0 Is Here!
    VO!CE of the Region
    ❤️
    This looks great! Great ideas & great job! Thanks!
  • Blog Post Comment
    Re: Hoop.la 2.0 Is Here!
    Gail Kennedy
    HI. I work on ACEs Connection and i had tried to log into the Beta site to review the new set up but it seems to not recognize my user name (which is the name that I have in my ACEs Connection Network account). Not sure what to do?
  • Blog Post Comment
    Re: Hoop.la 2.0 Is Here!
    Rosemary O'Neill
    Hi Gail, for the beta sites, only the SuperAdmin account is recognized, so you need to login with that account (you can have the SuperAdmin set up a fresh password when you're done). If you need more help with this, please email [email protected] and we can troubleshoot with you.
  • Blog Post Comment
    Re: The Power of Customer Collaboration
    LittleOddMe
    I love this system of being able to give feedback. I love feeling insidery. I've had a couple of sites that have been really important to me and have been wonderful in so many ways, but with both of them I felt like I was shouting into the wind when I wanted to have some input into what I needed. Even though I haven't been here long enough to see a suggestion of mine come to fruition, I'm still getting feedback on whether you guys think it's a good idea, and if so, then at least letting me...
  • Blog Post Comment
    Re: The Power of Customer Collaboration
    Rosemary O'Neill
    Thanks so much for the vote of confidence LOM! We're delighted to have you here, and I've already found myself nodding in agreement on your suggestions
  • Blog Post Comment
    Re: Responsive Project Update
    Lynda
    Excellent! Any projected time frame for roll out? We want to be beta testers!! Lynda
  • Blog Post Comment
    Re: Responsive Project Update
    Ted @ Crowdstack
    Hi Lynda- Your site will be set up on our upgrade/beta server around the end of August, assuming current projections hold up. While on that server, you will be able to create new theme(s) and change other settings so you can see what your site looks like on the new codebase. Then, once that "upgrade/beta" period ends, we will start the process of upgrading all live sites to the new codebase (and we will bring over all new themes/settings you set on that beta/upgrade server over automatically...
  • Blog Post Comment
    Re: Responsive Project Update
    J.C.
    Re: Responsive Project Update I feel your pain Ted. I'm facing the reworking of 3 sites to be responsive. All I can say is this better not be a fad like previous "new methods" from the past that came and went. LOL That said, it does make sense to be as versatile as possible. Our audience is no longer PC/Mac, it is mobile and beyond. We simply cannot be without a connection to whatever it is we simply must have access to. Anyone remember Mosaic, the good old days. Only one browser.. lol
  • Blog Post Comment
    Re: Responsive Project Update
    Lynda
    Agree with you JC - we are now 65% mobile, and climbing every month. The responsive design website we just completed in March has seen a terrific improvement in pages per user, minutes on site and a much lower bounce rate. Right now those metrics are a combination of our responsive website plus our hoop.la community. So those metrics should improve even more once our community is responsive. And yes, I remember Mosaic. And dial up. Neither are pleasant memories.
  • Blog Post Comment
    Re: Responsive Project Update
    J.C.
    Originally Posted by Lynda: And yes, I remember Mosaic. And dial up. Neither are pleasant memories. Dial up, is not a pleasant memory. But one browser.. ONE!.. lol Then Netscape, then it which shall not be named (IE). Chrome, Safari, and on and on.. and don't get me started on Android. It's like computing started all over again. A reverse big bang. LOL
  • Blog Post Comment
    Re: Responsive Project Update
    Ted @ Crowdstack
    Nice hearing from you, JC! I'm confident in the future of responsive design, though of course techniques and best practices will change over time. But the overall approach is unquestionably solid. From a browser standpoint, the best recent news is that Microsoft's next browser will be evergreen . The biggest handicap to web design has always been having to continue to support IE's archaic versions.
  • Blog Post Comment
    Re: Responsive Project Update
    J.C.
    Originally Posted by Ted O'Neill: Nice hearing from you, JC! I'm confident in the future of responsive design, though of course techniques and best practices will change over time. But the overall approach is unquestionably solid. From a browser standpoint, the best recent news is that Microsoft's next browser will be evergreen . The biggest handicap to web design has always been having to continue to support IE's archaic versions. Hi! Yes, the changes must come, but I do not have to like...
  • Blog Post Comment
    Re: Responsive Project Update
    Slaz
    Will our existing non-responsive header & footer HTML & images be copied over so I can at least adapt those on the day it's moved?
  • Blog Post Comment
    Re: Responsive Project Update
    Lynda
    Ted, as a follow up to this question about headers and footers - is this something we can ask for a quote on to have your team make our header and footer responsive for us? I just remember the code conflicts we had to deal with when we tried to do our own code.
  • Blog Post Comment
    Re: New: Announcements
    neil
    Thanks Ted. We've already started using this at www.rotation.org to remind members about a Poll we have running.
  • Blog Post Comment
    Re: New: Announcements
    SLL
    I must be looking in the wrong place. How can I use this feature? Is it a widget or something is settings?
  • Blog Post Comment
    Re: New: Announcements
    Ted @ Crowdstack
    Hi SLL- It is a new admin control panel section. Go to: Manage > Admin Control Panel > Announcements.
  • Blog Post Comment
    Re: The Miscellaneous UI Release
    Brian Lenz
    Hi jpmfan, Yep, you can do that with custom CSS. Just add this code to the Custom CSS section on the Display Settings page in your control panel: #overviewPostingOptionsButtonWrapper {display:none;} Hope that helps, Brian
  • Blog Post Comment
    Re: The Miscellaneous UI Release
    Jon Felker
    How many clients did this go out to? How many suggestions did you have to do this? I refer to the slide show.
  • Blog Post Comment
    Re: The Miscellaneous UI Release
    Brian Lenz
    Hi Jon, This release went out to all Hoop.la, UBB Forum, and QuestionShark customers. We've had numerous requests for slideshow functionality over the past year or so (I don't have an exact figure to give). We support slideshows now via the Clips widget Ted mentioned as well as on the Clips page itself. Hope that helps, Brian
  • Blog Post Comment
    Re: The Miscellaneous UI Release
    neil
    Always appreciate your releases but disappointed you've stopped giving them creative names. We implemented your suggested CSS code to suppress the new Post Content button. Our Reason: at our site it would likely invite too many improperly located or duplicate topics. I do like the idea of encouraging posts, however, so I'm wondering about a widget that features the current "hot topic" (as determined by activity/views/whatever) and has a 'reply now' button to catch interest on the home page.
  • Blog Post Comment
    Re: The Miscellaneous UI Release
    Lhisa
    I'm glad we can now add members in the backend. In the past I've attempted to do this refreshing obsolete accounts with new personage to take over the account, but when I'd open a dialog with them, the system wouldn't allow me to message the member due to the same IP I guess. So I'm wondering, will I have the same problem under the new release if I register people.
  • Blog Post Comment
    Re: The Miscellaneous UI Release
    Brian Lenz
    Hi Lhisa, Hoop.la doesn't do any checks based on IP address that would prevent you from sending a dialog to another user. Users can choose to prevent others from sending them dialogs, however (assuming you are talking about dialogs). Thus, the new feature that allows you to register users through the control panel should behave the same way. The only difference is that you will not be logged in as the new user (as you would have previously). Without knowing exactly what error you're getting,...
  • Blog Post Comment
    Re: The Miscellaneous UI Release
    Lhisa
    No, I wasn't blocked. I just noticed that in the past if I signed up as a new member under my IP address on my hoop.la site using a different email address as a test member, I could not send a dialog to that test member & I attributed that to having the same IP since I was also the Admin because the system shows the registration IP & the last IP used to login. If the system however is not wired to see that as a conflict, then something else was blocking my ability to receive a dialog...
  • Blog Post Comment
    Re: The Total Control Release
    Julia M Usher
    Lots of great upgrades. Thanks!! A bit unclear about the wordlets and how they work. It sounds like they should work similarly to image sets; i.e., that we can edit default wordlet settings in the site. But I'm not sure, as when I click on edit wordlets, no defaults come up. See below. What am I missing and what is this supposed to do? Thanks.
  • Blog Post Comment
    Re: The Total Control Release
    Brian Lenz
    Hi Julia, It looks like your attachment didn't upload successfully. Can you try editing that post and uploading the attachment again? Thanks, Brian
  • Blog Post Comment
    Re: The Total Control Release
    Ted @ Crowdstack
    Hi Julia- Even though your attachment is broken, I think I know what you are asking. By default, we setting the dropdown menu option on that page to "Search Wordlets". There are thousands of wordlets, so we default to "search" to make it easier for you to find the word/term you are looking for. To see all wordlets, or only the customized/uncustomized wordlets, you can change the dropdown menu on the right side of the page.
  • Blog Post Comment
    Re: The Total Control Release
    Julia M Usher
    I started another discussion. The feature didn't work for me when I tried to change words as described above.
  • Blog Post Comment
    Re: The Total Control Release
    neil
    ❤️
    Thanks Hoopla....can't wait to play with all the new toys. Your great product and service just keeps getting better and better. The "wordlets" feature was an unexpected pleasure. I loved that about your older EVE platform and its great to see it back.
  • Blog Post Comment
    Re: The Total Control Release
    Alesa
    ❤️
    I super love this update! Thank you so much. As always, I'm very impressed so far with this product and all the updates that keep coming. And your customer service is second to none. Keep up the great work!
  • Blog Post Comment
    Re: The Total Control Release
    neil
    Thank you yangrong for pointing out the #1 word we've banned at our hoopla site to block spammers like you: "Nike." And I am not kidding.
  • Blog Post Comment
    Re: The Total Control Release
    neil
    But I wasn't kidding. We discovered that by filtering the word "Nike" we send into moderation about 95% of all spam at our site.
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