HI. I love the new option of being able to add a calendar event to a users calendar but i am finding that when uploading to Outlook the time is off by 1 hour. Can you help?
What version of Outlook are you using? We've seen that Outlook doesn't always handle dates properly, and this is actually a common problem people have run into with Outlook (not just in Hoop.la). Here's a similar question somebody had:
There are some additional details there relating to Microsoft Outlook 2010. I'm unsure if the problem exists in newer versions of Outlook, so it will be interesting to know what version of Outlook you are using.
HI Brian- thanks for quick response. I checked my Outlook version and it is 14.0.6023.1000 (32 bit). I was working with a colleague and she had the same issue with the time being off by 1 hour which is the same and the other query you sent me to. if it is like the other query, there is nothing we can do from our end?
It looks like you are also using Outlook 2010, which would likely explain why you're having the same issue. There are two Service Packs available for Outlook 2010. It's possible that may help with this issue, so I'd recommend you trying updating to the latest Service Pack available. It's generally considered a good idea to keep your software updated, so this would probably be a good idea regardless of this issue. Here's an article from Microsoft on how to obtain and install Service Pack 2:
Granted, updating to the latest Service Pack may not even fix this particular issue. If it doesn't, your best bet may be to upgrade Outlook to a newer version. You might also contact Microsoft about this issue, as it appears to be a bug with their software.
Hope that helps!
Thank you Brian! Since i provide support to our ACEs Connection community users, i want to tell others about this. Sounds like you dont know if upgrading to a newer version of Outlook will do the trick? I will try and let you know since others will have this problem (and it is such a great tool to be able to use, it is too bad there is a glitch!).
thanks for your help!
Yeah, I'm not familiar enough with Outlook to know if Microsoft fixed the issue in more recent versions. Microsoft would likely be able to comment on that, however. The bottom line is that Microsoft isn't properly handling the standardized format of the .ics file that Hoop.la is exporting (specifically with respect to the included time zone). My best recommendation at this point (aside from trying the Service Pack route) would be to contact Microsoft support to report the issue and see if they can comment on if a fix is available in a newer version.
Sorry I don't have a better, more immediate solution!
Ok this is useful. I will try the service pack route first and if that doesnt work, will go to Microsoft. and i will be sure to folks know if i find a solution!
Great; thanks, Gail! Keep us posted
Hi @Gail Kennedy,
I know it's been a while, and this issue has been resolved in modern versions of Outlook, but I wanted to let you know that we've pushed out an update today that should solve this issue on older versions of Outlook, as well.
Please let us know if you hear of any issues importing into Outlook going forward!