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Replies/Updates (3)

Hi @Robert Nelson,

Hmm, that is odd! It looks like your browser isn't submitting the request properly for some reason. There don't appear to be any widespread or known issues with that registration page (and I just tested myself a couple of times now, too). Make sure you do a full page reload of the Register Member page in the control panel before filling out and submitting the form.

It looks like you're running pretty recent versions of macOS and Safari, so I don't think that would be an issue. Do you happen to have any extensions installed in Safari that could be interfering?

Can you try to a different browser to see if it makes a difference?

If you continue to have issues, we may need to try to replicate the problem on your site, which could mean registering a new member temporarily to see if we can identify what's going wrong.

Thanks,

Brian

Brian Lenz

Hi @Robert Nelson,

Well, it's good that it at least worked in Firefox, but I still don't understand why you're having issues in Safari. It's working fine in Safari in all of our tests, and we can't identify any other customers having similar issues, so it's definitely odd.

One next troubleshooting step we could try is registering a test member directly on your Crowdstack to see if we can replicate the issue. Do you authorize us to do that?

If we still can't reproduce the issue, then we may need to ask you for further troubleshooting information (which would require pulling errors and/or logs from the Safari developer console).

Thanks!

Brian

Brian Lenz

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