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Tagged With "Resend Registration"

Tagged With "Resend Registration"

  • QuestionAnswered
    Hi, I just tried to send a customer his registration details so that he could log in. He got his login id but not his password . I then did the same for my account and got my email address (login id) but no password . Hello, ST: Your New Account ST <email address bleeped out> Bose Pro https://www.bosepro.community Please do not reply to this email. To suspend ALL email notifications from this site, click here . © Bose Corporation 2016 | Privacy | Terms of Service This member had an...
  • Support Topic Reply
    Hello ST, For security reasons we use one way encoding to ensure that member passwords are not stored on our servers, and cannot be recovered by ANYONE -- including us. As a result, we cannot send a user their existing password, and if a member cannot remember their password they have two options: They could go through the lost password process, as presented on the login page. An administrator could change the members password by editing the members profile and using the change password tool...
  • Support Topic Reply
    Hi, jonmark, I'm sorry. I thought I had replied to you. If I'm understanding you, there's no way to send a member their registration details (including the password) as we could in EVE. Maybe this option is redundant or could be reworded. We're using a Single Sign-On provider and they have a password reset routine that a member can initiate. It's not as handy as this sending the registration details was in EVE, but things change. Thanks, Jonmark, ST
  • Support Topic Reply
    Hello ST, I apologize for overlooking the fact that your site is using OneCommunity. That changes things quite a bit, since your OC Server manages how the user logs in, which includes their password/authentication model. As you mentioned, Gigya has their own password reset process, which is what would need to be used by the member in order to re-access their account. If, for whatever reason, the member is unable to use that process you would need to work with Gigya to determine how to grant...
  • Support Topic Reply
    Hi Jonmark, Hmmm OneCommunity... a new term for me. I must have missed a memo. Thank you for the thorough explanation about the background and what is happening. Please save me some hunting around and tell me how/where to edit the mail that goes out. "Finally, the "Resend Registration Details" action is listed in Manage Members because when a member joins your community through OneCommunity, we give the site the opportunity to provide useful information to the member through that welcome...
  • Support Topic Reply
    Hello ST, And I must again begin with an apology, OneCommunity is an old Eve term, and in Hoop.la, you are probably more familiar with SSO. If you look at the Registration Settings on your community you can see that you have your site configured to not send the "Registration Confirmation Email," but if you check that option it you will see a WYSIWYG editor appear, allowing you to set a custom message to appear in the welcome email. Cheers, Jonmark
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