Final COPPA update just in time for holidays
Rosemary O'Neill
Community Management
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Crowdstack Discussion❤️💯Hey everyone- We've made a couple of changes to the way that our customer support system works. 1. All customer support tickets are now always private. That means that only the person that created the ticket and our support staff can see each ticket. This way, no one ever has to worry about private details about their sites being made visible to the world. 2. Because those customer support tickets are always private now, we disabled the "suggestions" option in the Customer Support area.
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Blog Post CommentHi Rosemary, Thanks for the COPPA update. Can you call out the cavalry on the eve question shark forum? There are a bunch of us whose entire websites and forums have been down for an hour without response from social strata. Thanks so much.
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Blog Post CommentI think the basic age limit should be raised to 18. Just had a high school senior friend me on Facebook simply because I graduated there 25 years earlier. I seriously doubt that she would really want to hang out with a 43 year old truck driver.
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Blog Post CommentYou're welcome Lynda! And the cavalry resolved the issue yesterday...I'm looking to improve our outward communications when things like that happen; we'd like to be much more proactive than we were yesterday, and I'm sorry for that. Harold, I might agree with you. It's kind of funny that the actual age issue never really came up in their discussions. It's probably because there are certain situations where you wouldn't want to lock out 15-16 year olds.
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Blog Post CommentThe conversation about kids online is an interesting conversation. Sometimes it is tricky to navigate these waters. Do you guys staff an ip lawyers or do you use one from the outside. I would be interested to see how small businesses handle these issues.
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Blog Post CommentWe do care about our privacy. How many people have web cams running 24/7 in our homes?
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Blog Post CommentI agree with you. Im on twitter as hyperupdate
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Blog Post CommentWhen asked in a private interview what he thought of his customers providing Facebook with all their private information, Mr. Zuckerberg referred to his customers as, "...a bunch of dumb f**ks." At that moment I lost all respect for that simple twit.
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Blog Post CommentI love how they use circles. It is a great way to organize your friends by their relationship. So many time with Facebook, you cannot specify how they are related to you. Hopefully we will see a bit more iphone application development in this realm. The app that Google has out now could use a bit more polishing. What do you guys think?
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Blog Post Comment#3 "request deletion of all of their content by the admin" is a problem for message threads where a user's content is critical to the rest of the user's messages in that thread. They should not have the right to ruin other people's contributions if their post is important or replied to. What I would suggest is that they have the right to remove their NAME from posted content, not the content itself, in order to make their content anonymous. At our 'lesson' content site, we view all posts as...
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Blog Post CommentExcellent! Thank you. > On Mar 27, 2018, at 4:59 AM, Social Strata < [email protected] > wrote: > >
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Blog Post CommentThat item is a "request" by the member for the admin to delete their content. You can refuse to delete their content, if you feel it's within your rights. We're just providing the mechanism that will support compliance with GDPR; what you choose to do with it is your decision as the owner/admin. Unfortunately, when technological solutions are legislated, they don't always think of the consequences for all scenarios. Sadly, online communities were not really given deep consideration when...
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Blog Post CommentHi Rosemary, will Social Strata be adding a feature for people to opt-in to emails? Our CRM is adding this feature so we can be compliant with GDPR.
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Blog Post CommentHi @Lynda ! We aren't currently planning on making any changes to the notification system in Hoop.la as part of the upcoming GDPR changes. I'm not aware of any specific requirements in GDPR related to email delivery or opt-in. Here's the list of the key changes being introduced by GDPR: https://www.eugdpr.org/key-changes.html Hope that helps!
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Blog Post CommentHi @Brian Lenz thanks for getting back to me so quickly. The issue I'm talking about is the consent provision. From what I understand, GDPR is the oppposite of CAN-SPAM - meaning people need to give a specific opt in (unless the use qualifies as legitimate use) rather than opt out. Right now on the registration form there's no specific way people can opt in to receive communications, is there?
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Blog Post Comment@Lynda , I don't see GDPR as being related to CAN-SPAM. GDPR deals with privacy and processing of personal data. Part of that is the consent provision you mentioned, but that's about consent to collection of personal data, not specifically related to communications/email. With the GDPR updates to Hoop.la, you will have the ability to put a description (optionally) on any profile field so that you can give clear purpose as to why each field is being collected. You're right that there is no...
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Blog Post Comment@Brian Lenz Actually GDPR is the exact opposite of CAN-SPAM; it's not related at all! We've been following CAN-spam using what you describe below as our guidepost but I've sat in on sessions with attorneys who are saying we need to get explicit opt-in from people in order to email them with GDPR if we are collecting their data. Our CRM has offered an automatic feature to comply with this requirement, that is why I am asking. And it's due to the consent provision of GDPR. I can DM you the...
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Blog Post CommentI see, @Lynda . We currently don't have any plans to add such a tool, as we aren't aware of GDPR requirements relating to email communication. We can certainly discuss a possible customization if that's of interest to you. Perhaps we should take this conversation to our support channel so we can discuss options, customizations, etc. in private.